Franchise FAQs
& Knowledge Base

1. What is T-Licious?

T-Licious is a modern café and beverage franchise brand focused on delivering high-quality beverages, quick bites, desserts, and café experiences in an efficient, scalable business model. Our menu combines popular customer favourites with innovative offerings to create a destination that attracts customers throughout the day.

Whether located in a high-street retail area, shopping complex, educational hub, business district, or residential neighbourhood, every T-Licious outlet is designed to provide a consistent customer experience backed by standardized operating procedures, centralized support, and continuous innovation.

Our objective is to build a trusted café brand that enables entrepreneurs to establish profitable businesses while maintaining consistent product quality and service standards across every franchise location.

2. What makes T-Licious different from other café franchises?

T-Licious is built around a practical franchise model that balances affordability, operational simplicity, and long-term scalability.

Some of the key advantages include:

• Carefully curated menu with products that appeal to a broad customer base.
• Standardized recipes and operating procedures to ensure consistency.
• Multiple franchise formats suitable for different investment levels.
• Continuous menu development and product innovation.
• Centralized guidance during setup and launch.
• Marketing support and brand development initiatives.
• Operational systems designed to simplify day-to-day management.
• Technology-driven processes wherever practical.
• Ongoing franchise support after opening.

Rather than simply licensing a brand name, our goal is to build long-term partnerships that help franchisees grow sustainable businesses.

3. What products does T-Licious offer?

Our menu may evolve over time to reflect customer preferences and seasonal trends.

Our menu can be reviewed by visiting the menu page.

The menu available at each outlet may vary depending on the approved franchise format, available kitchen facilities, and regional market considerations.

4. Is T-Licious a café, a quick-service restaurant (QSR), or both?

T-Licious combines elements of both.

Depending on the franchise model selected, an outlet may function as:

• A takeaway beverage kiosk.
• A compact express café.
• A full-service café with customer seating.
• A hybrid café offering both dine-in and takeaway services.

This flexibility allows franchisees to choose a format that best suits their available space, investment budget, and target customer demographics.

5. Who founded T-Licious?

T-Licious was established with the vision of creating a café brand that combines quality products, operational consistency, and entrepreneurial opportunities under a scalable franchise model.

The company continues to focus on product innovation, customer satisfaction, franchise development, and sustainable long-term brand growth.

6. What is the vision of T-Licious?

Our vision is to become one of the most trusted and recognized café franchise brands by creating exceptional customer experiences while helping entrepreneurs build successful businesses.

We believe sustainable growth comes from:

• Consistent product quality
• Strong customer relationships
• Continuous innovation
• Operational excellence
• Ethical business practices
• Mutually beneficial franchise partnerships

7. What is the mission of T-Licious?

Our mission is to deliver outstanding café experiences through quality products, efficient operations, and a franchise system that empowers entrepreneurs with the tools, training, and support needed to operate successful businesses.

8. Where are T-Licious outlets currently located?

T-Licious continues to expand into new markets through carefully selected franchise partners.

For the latest information regarding existing operational locations, upcoming outlets, and territories available for franchising, please contact our Franchise Development Team. Soon, we also plan to add a Café Locations section on our official website.

9. Is T-Licious expanding across India?

Yes.

T-Licious intends to expand its presence across India through carefully planned franchise development.

Rather than pursuing rapid expansion alone, we prioritize selecting committed franchise partners who share our values of quality, customer service, and operational excellence. This approach helps protect both the brand and the long-term success of every franchise location.

10. What types of franchise opportunities are available?

T-Licious may offer multiple business formats depending on market requirements, including:

• Beverage Kiosk
• Café Takeaway
• Premium Café Lounge
• Multi-Outlet Development Opportunities (subject to approval)

Each format has different space requirements, investment levels, equipment needs, and operational capabilities.

Our Franchise Development Team can help determine which model best suits your investment goals and available location.

11. Can I visit an existing T-Licious outlet before applying?

Yes.

Prospective franchise applicants are encouraged to visit operational T-Licious outlets to experience our products, customer service standards, outlet layout, and overall brand environment.

Site visits can provide valuable insight into the day-to-day customer experience before making an investment decision.

12. Why should I choose a franchise instead of starting my own café?

Starting an independent café often requires developing everything from scratch, including branding, menu creation, recipes, supplier relationships, operating procedures, marketing strategies, and business systems.

With a T-Licious franchise, you benefit from an established business framework designed to reduce much of the trial-and-error typically associated with launching a new café. This includes standardized operating procedures, training, brand identity, product development, operational guidance, and ongoing franchise support.

While every business carries commercial risk and success depends on factors such as location, management, customer service, and market conditions, a franchise can provide a more structured path than building a new brand independently.

13. What kind of people make successful T-Licious franchise partners?

Successful franchise partners often share several common characteristics:

• Strong commitment to customer service.
• Willingness to follow established systems and SOPs.
• Financial discipline.
• Positive leadership and people-management skills.
• A long-term business mindset.
• Dedication to maintaining quality standards.
• Active involvement in day-to-day operations or effective oversight of the management team.
• Enthusiasm for building the T-Licious brand within their local community.

Previous experience in the food and beverage industry can be helpful but is not mandatory. With the right attitude, commitment, and willingness to learn, entrepreneurs from a wide range of professional backgrounds can become successful franchise partners.

14. Where can I learn more before applying?

We encourage prospective franchise partners to explore all available resources before making an investment decision, including:

• Our Franchise Information Pack.
• Franchise Investment Details.
• Frequently Asked Questions.
• Franchise Qualification Checklist.
• Brand Brochure.
• Sample Business Models.
• Discussions with our Franchise Development Team.
• Visits to operational outlets (where available).

We believe informed franchise partners make stronger long-term business partners, and we encourage applicants to ask questions and fully understand the opportunity before proceeding.

15. Who can apply for a T-Licious franchise?

We welcome applications from individuals and organizations that are passionate about building a customer-focused business and are committed to maintaining the standards of the T-Licious brand.

Applications may be considered from:

• Individual entrepreneurs
• Business owners looking to diversify
• Partnerships
• Private Limited Companies
• LLPs (Limited Liability Partnerships)
• Proprietorship firms
• Family-owned businesses
• Experienced food & beverage operators
• First-time entrepreneurs with the right mindset and financial preparedness

Every application is evaluated on its own merits. Meeting the basic eligibility criteria does not automatically guarantee franchise approval.

16. Do I need previous café or restaurant experience?

No.

Previous experience in the food and beverage industry is beneficial but is not mandatory.

Our franchise system is designed to support individuals from a wide variety of professional backgrounds through structured training, operational guidance, and documented Standard Operating Procedures (SOPs).
However, applicants should be prepared to actively learn the business and follow the established operating standards.

17. Can first-time entrepreneurs apply?

Absolutely.

Many successful business owners begin their entrepreneurial journey through franchising because it offers established systems, brand recognition, and operational guidance.

We welcome first-time entrepreneurs who demonstrate:

• Commitment
• Integrity
• Financial discipline
• Willingness to learn
• Strong customer service orientation
• Dedication to following our operational systems

18. What qualities do you look for in a franchise partner?

We value long-term business partners who share our commitment to quality and customer satisfaction.

Some of the qualities we look for include:

• Professionalism
• Integrity
• Positive attitude
• Strong work ethic
• Leadership ability
• Financial responsibility
• Customer-first mindset
• Attention to detail
• Ability to manage people effectively
• Willingness to follow established systems
• Long-term commitment to growing the business

19. What is the minimum age requirement?

Applicants must generally be at least 18 years of age and legally eligible to enter into binding contracts under applicable laws.

Additional legal or regulatory requirements may apply depending on the applicant's jurisdiction and business structure.

20. Is there any educational qualification required?

No specific educational qualification is mandatory.

We believe business success depends more on commitment, discipline, customer service, and sound business management than on formal academic credentials.

However, applicants should possess basic business literacy and be comfortable handling everyday operational responsibilities or managing a competent team.

21. Can working professionals apply?

Yes.

Working professionals may certainly apply.

However, franchise ownership requires ongoing oversight to ensure that operational standards are consistently maintained.

If you intend to continue full-time employment elsewhere, you should have a reliable management structure in place to supervise daily operations effectively.

22. Can NRIs (Non-Resident Indians) apply?

Yes.

NRIs may apply, subject to applicable Indian laws, regulatory requirements, and our franchise approval process.

Applicants should also ensure they have an appropriate local management team capable of overseeing the day-to-day operation of the outlet if they will not be residing in India full-time.

23. Can companies or partnerships apply?

Yes.Applications are accepted from legally registered business entities, including:

• Private Limited Companies
• Limited Liability Partnerships (LLPs)
• Partnership Firms
• Proprietorships
• One Person Companies (OPCs)
• Other legally recognized business structures

The authorized representatives must have the necessary authority to execute franchise-related agreements on behalf of the organization.

24. Can multiple people jointly own one franchise?

Yes.

Joint ownership arrangements may be permitted, subject to our review and approval.

All proposed partners may be required to provide identification documents, complete the application process, and agree to the terms and obligations of the Franchise Agreement.

To ensure operational clarity, one individual should generally be designated as the primary point of contact for day-to-day communication with the franchisor.

25. Do I need to work at the outlet personally?

Not necessarily.

You may choose to:

• Personally manage daily operations.
• Employ a qualified outlet manager.
• Appoint trained supervisory staff.

Regardless of your management approach, franchise owners remain ultimately responsible for ensuring compliance with all brand standards, operational procedures, and contractual obligations.

26. How much time should I expect to dedicate to the business?

The level of involvement depends on your chosen management style and the maturity of your business.

New franchise partners are generally encouraged to remain actively involved during the initial months after launch to better understand customer expectations, staff management, and operational workflows.

As systems become established, many owners transition into a more strategic oversight role while continuing to monitor business performance regularly.

27. What financial qualifications should I have?

Applicants should possess sufficient financial resources to:

• Fund the franchise investment.
• Cover setup costs.
• Maintain adequate working capital.
• Meet operational expenses during the initial establishment period.
• Manage unforeseen business contingencies.

Applicants may be asked to demonstrate their financial preparedness during the evaluation process.

28. Will you check my financial background?

As part of our due diligence process, we may request financial information or supporting documentation to assess an applicant's readiness to operate a franchise responsibly.

This evaluation helps ensure that prospective franchise partners are adequately prepared for the financial commitments associated with operating a business.

All information provided is treated confidentially and handled in accordance with applicable privacy laws and our internal policies.

29. What documents will I need during the application process?

Depending on your individual circumstances, you may be asked to provide documents such as:

• Government-issued photo identification
• PAN Card
• Aadhaar Card (where applicable)
• Proof of address
• Business registration documents (if applicable)
• Financial information
• Bank details
• GST registration (if applicable)
• Proposed business structure details
• Information regarding your preferred location

Additional documentation may be requested if necessary to complete the evaluation process.

30. What could disqualify an applicant?

Applications may be declined for various reasons, including but not limited to:

• Providing false or misleading information.
• Inability to demonstrate sufficient financial preparedness.
• Failure to meet legal or regulatory requirements.
• Proposed locations that do not satisfy our site selection criteria.
• Unwillingness to follow the T-Licious operating standards.
• Poor business conduct identified during the evaluation process.
• Conflicts of interest that could negatively impact the brand.
• Failure to successfully complete the franchise approval process.

Every application is reviewed individually, and decisions are made based on multiple business and operational considerations.

31. If my application is declined, can I apply again later?

Yes.

A declined application does not necessarily prevent you from applying again in the future.

If the circumstances that led to the earlier decision have materially changed—for example, securing a stronger location, improving financial readiness, or gaining relevant business experience—you are welcome to submit a fresh application for consideration.

Each new application is evaluated independently based on the information available at that time.

32. How does T-Licious select its franchise partners?

Our selection process is designed to identify individuals and organizations that are well-positioned to build successful long-term businesses while protecting the integrity of the T-Licious brand.

Our evaluation may consider factors such as:

• Financial preparedness
• Business mindset
• Commitment to customer service
• Location potential
• Operational capability
• Willingness to follow established systems
• Long-term growth objectives
• Alignment with our brand values

We believe franchising is a long-term partnership. For that reason, we seek franchise partners who are committed to mutual success, continuous improvement, and maintaining the standards that customers associate with the T-Licious brand.

33. How much does a T-Licious franchise cost?

The total investment required depends on several factors, including the franchise format, outlet size, location, interior specifications, equipment requirements, and local fit-out costs.

Your overall investment may include:

• Franchise Fee
• Interior fit-out and décor
• Kitchen equipment and machinery
• Furniture and fixtures
• Signage and branding
• Initial inventory
• POS and technology systems
• Licences and statutory registrations
• Security deposits (where applicable)
• Working capital

A detailed investment estimate will be provided after understanding your proposed location and the franchise model that best suits your requirements.

34. What does the franchise fee include?

The franchise fee provides you with the right to operate a T-Licious outlet under our approved franchise model, subject to the terms of the Franchise Agreement.

Depending on the franchise package, the fee may include:

• Use of the T-Licious brand and trademarks
• Initial franchise onboarding
• Operational training
• Standard Operating Procedures (SOPs)
• Store planning assistance
• Menu and recipe access
• Brand guidelines
• Initial operational guidance
• Pre-opening support
• Launch assistance

The exact inclusions may vary depending on the franchise format and the prevailing franchise offering.

35. Are there any royalty fees?

Yes.

Franchise partners may be required to pay an ongoing royalty or franchise service fee as specified in the Franchise Agreement.

These fees help support:

• Brand development
• Operational support
• Product innovation
• Training
• Technology improvements
• Marketing initiatives
• Ongoing franchise services

The applicable royalty structure will be clearly explained before any agreement is signed.

36. Are there any hidden charges?

No.

We believe in maintaining transparency throughout the franchise process.

Before entering into a Franchise Agreement, we will explain the applicable fees, charges, and financial obligations associated with operating a T-Licious franchise.

However, franchisees should also account for business expenses that naturally arise when operating any café, such as:

• Rent
• Utilities
• Employee salaries
• Consumables
• Insurance
• Local licences and renewals
• Taxes
• Equipment servicing and maintenance

These operational expenses are separate from the franchise fee and vary by location.

37. What additional costs should I budget for?

In addition to the franchise investment, you should maintain adequate working capital to support day-to-day operations, particularly during the initial months after opening.

Typical ongoing expenses include:

• Premises rent or lease payments
• Employee salaries and benefits
• Raw materials and inventory
• Electricity, water, and internet
• Packaging materials
• Local marketing activities
• Equipment maintenance
• Housekeeping and cleaning supplies
• Software subscriptions (where applicable)
• Government licences and renewals
• Taxes and statutory compliance

Maintaining sufficient working capital is an important part of responsible business planning.

38. Is financing available through T-Licious?

T-Licious does not directly provide loans or financing.

However, depending on the circumstances, we may provide documentation that financial institutions may request during their assessment of your loan application.

Approval of any financing remains solely at the discretion of the lending institution and is subject to its eligibility criteria and credit policies.

39. Can I obtain a bank loan for the franchise?

Many franchise partners choose to finance part of their investment through banks or financial institutions.

Loan approval depends on several factors, including:

• Your credit profile
• Financial history
• Available collateral (if required)
• Business viability
• The lending institution's internal policies

We recommend discussing financing options with your preferred bank or financial advisor before committing to a franchise investment.

40. How much working capital should I keep aside?

The amount of working capital required varies depending on:

• Outlet format
• Location
• Rent
• Staffing levels
• Local operating costs
• Expected customer demand

As a general business principle, franchisees should ensure they have sufficient reserves to comfortably manage operating expenses during the initial establishment period.

A personalised estimate can be discussed during the franchise evaluation process.

41. How long does it typically take to recover the investment?

There is no fixed timeframe.

Investment recovery depends on numerous factors, including:

• Location quality
• Customer footfall
• Sales performance
• Operating costs
• Staff efficiency
• Local competition
• Marketing effectiveness
• Business management

For this reason, T-Licious does not guarantee any specific payback period or financial outcome.

Prospective franchisees are encouraged to perform their own financial due diligence and seek independent professional advice where appropriate.

42. Does T-Licious guarantee profits or returns?

No.

Like any business, operating a café involves commercial risk.

While T-Licious provides an established business model, operational systems, training, and ongoing support, the financial performance of each outlet depends on many factors that are outside the franchisor's direct control.

Accordingly, we do not guarantee:

• Revenue
• Profitability
• Customer footfall
• Return on investment
• Break-even timelines

Franchise partners should invest only after carefully evaluating the opportunity and understanding the associated business risks.

43. Will I receive financial projections?

During the franchise evaluation process, we may discuss sample business models and illustrative financial scenarios to help explain how the business operates.

Any examples provided are for informational purposes only and should not be interpreted as guarantees of future financial performance.

Actual business results will vary from one location to another.

44. Are there any marketing or advertising contributions?

Certain franchise models may require participation in local, regional, or national marketing initiatives.

If applicable, the details of any marketing contributions, advertising funds, or promotional programmes will be clearly explained in the Franchise Agreement or related franchise documentation.

45. What payment schedule applies to the franchise investment?

The payment schedule depends on the franchise model and project timeline.

Typically, payments may be linked to milestones such as:

• Franchise approval
• Signing of the Franchise Agreement
• Store design and planning
• Equipment procurement
• Fit-out commencement
• Pre-opening preparations
• Store launch

A detailed payment schedule will be shared before any financial commitment is required.

46. Are franchise fees refundable?

Unless otherwise stated in the Franchise Agreement or required by applicable law, franchise fees are generally non-refundable once paid.

This is because significant resources are often allocated to activities such as application processing, business planning, training, documentation, design work, and project support.

Applicants are encouraged to carefully review all documentation and seek independent professional advice before making any investment decision.

47. Are there any renewal fees?

If the franchise agreement provides for renewal, renewal fees or administrative charges may apply.

The renewal process, eligibility criteria, applicable fees, and renewal term will be set out in the Franchise Agreement in effect at that time.

48. What taxes will I need to pay?

Franchisees are responsible for complying with all applicable tax laws and statutory obligations.

Depending on the business structure and local regulations, these may include:

• Goods and Services Tax (GST)
• Income tax
• Professional tax (where applicable)
• Employee-related statutory contributions
• Any other taxes or levies required by law

As tax obligations vary by business and jurisdiction, franchisees should consult a qualified chartered accountant or tax advisor for professional guidance.

49. What happens if my project costs more than originally estimated?

Construction, interior works, equipment pricing, and local regulatory requirements can sometimes result in variations to the initial project estimate.

To help minimise surprises:

• We encourage careful project planning.
• Quotations should be reviewed thoroughly before work begins.
• Appropriate contingency funds should be maintained.
• Significant changes should be discussed with the franchisor before implementation, particularly where they affect brand standards or approved designs.

50. Should I seek independent legal and financial advice before investing?

Yes.

Purchasing a franchise is an important business decision.

We strongly encourage all prospective franchise partners to obtain independent legal, accounting, taxation, and financial advice before signing any agreements or making any investment.

Understanding your contractual obligations, financial commitments, and business risks helps ensure that you make a well-informed decision and begin your franchise journey with confidence.

51. Do I need to have a location before applying?

No.

You are welcome to apply even if you have not yet identified a suitable location.

Many prospective franchise partners first complete the initial qualification process and then work with our Franchise Development Team to identify or evaluate potential sites.

If you already have a location in mind, we can assess its suitability as part of the franchise evaluation process.

52. Will T-Licious help me find a suitable location?

Yes.

While the responsibility for securing commercial premises generally rests with the franchise partner, our team can provide guidance during the site selection process.

Depending on the circumstances, we may assist with:

• Evaluating shortlisted properties.
• Reviewing site photographs and floor plans.
• Assessing customer accessibility.
• Identifying operational advantages and limitations.
• Recommending improvements where feasible.

Final approval of any proposed location remains subject to our site evaluation process.

53. Can I propose my own location?

Absolutely.

Many franchise partners identify their own commercial premises.

Before committing to a lease or purchasing a property, we strongly recommend obtaining written approval from T-Licious to ensure the site is suitable for the intended franchise format.

This helps minimise the risk of investing in a location that may not meet operational or branding requirements.

54. What factors are considered when evaluating a location?

Every location is assessed using multiple business and operational criteria, including:

• Customer footfall.
• Visibility from the main road.
• Ease of access.
• Parking availability.
• Nearby residential and commercial developments.
• Educational institutions.
• Offices and workplaces.
• Shopping destinations.
• Public transport connectivity.
• Competition in the surrounding area.
• Local demographics.
• Rental viability.
• Utility availability.
• Future development potential.

No single factor determines site approval; each location is evaluated holistically.

55. What is the ideal size for a T-Licious outlet?

The preferred size depends on the franchise format.

For example:

• Kiosk formats typically require a compact footprint.
• Express cafés require additional preparation and customer service space.
• Standard cafés require adequate seating, kitchen facilities, and customer circulation areas.
• Premium café lounges generally require larger premises to accommodate an enhanced customer experience.

During the planning stage, we will advise you regarding the minimum space requirements applicable to your chosen franchise model.

56. Can a T-Licious outlet operate inside a shopping mall?

Yes.

Shopping malls can be excellent locations, particularly when they generate consistent customer traffic and align with our target market.

However, factors such as rental costs, revenue-sharing arrangements, operating hours, and mall policies will also be evaluated before approving the location.

57. Are food courts suitable?

Yes.

Food courts may be suitable for selected franchise formats, especially kiosk or quick-service concepts.

Each opportunity is evaluated individually based on factors such as:

• Customer traffic.
• Tenant mix.
• Seating capacity.
• Visibility.
• Rental structure.
• Expected operating costs.

58. Can I open near colleges, universities, or schools?

Educational hubs often present attractive opportunities because they generate consistent daily customer traffic.

However, approval depends on factors such as:

• Student population.
• Accessibility.
• Nearby competition.
• Seasonal demand.
• Local regulations.
• Overall commercial viability.

Each location is assessed independently.

59. Can I open near offices or business districts?

Yes.

Office complexes and commercial business districts can generate strong demand throughout the working day.

Locations serving office workers often benefit from breakfast, lunch, afternoon refreshments, and takeaway beverage sales.

As with all locations, commercial viability and rental economics remain important considerations.

60. Can I operate from a residential neighbourhood?

Potentially, yes.

Many residential communities support successful cafés, particularly where there is sufficient population density and limited competition.

The suitability of residential locations depends on factors such as:

• Local demographics.
• Purchasing behaviour.
• Accessibility.
• Parking.
• Visibility.
• Existing commercial activity.
• Municipal regulations.

61. What if another T-Licious outlet already exists nearby?

To protect both existing and future franchise partners, T-Licious carefully manages its expansion strategy.

Where applicable, we may consider factors such as:

• Existing franchise locations.
• Customer catchment areas.
• Population density.
• Market demand.
• Territory planning.
• Potential impact on existing outlets.

Approval of a new outlet near an existing T-Licious location is determined on a case-by-case basis.

62. Does T-Licious provide exclusive territories?

Territory rights, if applicable, are governed by the terms of the Franchise Agreement.

Depending on the franchise model, approved territory arrangements may vary based on:

• Geographic boundaries.
• Population density.
• Commercial potential.
• Long-term expansion plans.

Prospective franchise partners should carefully review the Franchise Agreement to understand any territorial rights or limitations.

63. Should I sign the lease before receiving T-Licious approval?

No.

We strongly recommend not signing any lease agreement, paying substantial deposits, or purchasing commercial property until your proposed location has been reviewed and approved by T-Licious.

Obtaining approval beforehand can help avoid unnecessary financial commitments if the site is ultimately found to be unsuitable for the franchise.

64. What documents should I provide for location evaluation?

To help us assess your proposed site, you may be asked to provide:

• Property address.
• Location photographs.
• Floor plan or layout drawing.
• Site dimensions.
• Frontage measurements.
• Rental proposal.
• Google Maps location.
• Nearby landmark information.
• Videos of the surrounding area.
• Details regarding parking and access.

Additional information may be requested if required for a comprehensive evaluation.

65. Does road visibility matter?

Yes.

Visibility is often an important factor in attracting walk-in customers.

Locations with good street frontage, clear signage opportunities, and unobstructed visibility generally provide stronger branding opportunities and may generate greater spontaneous customer visits.

However, visibility is only one of several factors considered during the evaluation process.

66. How important is parking?

Parking availability can significantly influence customer convenience, particularly for dine-in cafés and takeaway orders.

The importance of parking depends on:

• Outlet format.
• Customer profile.
• Urban or suburban location.
• Availability of nearby public parking.
• Local traffic conditions.

Limited parking does not automatically disqualify a location, but it is considered during the evaluation.

67. Can an outlet operate in a leased property?

Yes.

Most franchise outlets operate from leased commercial premises.

The lease agreement should provide sufficient operational stability and should be carefully reviewed before execution.

We recommend discussing the proposed lease terms with both your legal advisor and the T-Licious Franchise Development Team before signing.

68. What utilities should the premises have?

The proposed premises should generally provide access to essential services, including:

• Reliable electricity supply.
• Adequate water supply.
• Proper drainage.
• Internet connectivity.
• Waste disposal arrangements.
• Ventilation.
• Compliance with applicable building and fire safety requirements.

Additional utility requirements may vary depending on the franchise format and local regulations.

69. Can I relocate my outlet after opening?

Relocation is not automatic.

If relocation becomes necessary, prior written approval from T-Licious is generally required.

The proposed new premises must undergo the same site evaluation and approval process as a new franchise location to ensure continued compliance with brand standards.

70. What happens if my proposed location is rejected?

A rejected location does not necessarily mean your franchise application has been declined.

Our team will typically explain the reasons why the site was not considered suitable and, where possible, provide guidance to help you identify alternative locations.

Our objective is to help franchise partners establish their businesses in locations that offer the strongest practical opportunity for long-term success while protecting the integrity of the T-Licious brand.

71. Should I lease or purchase the commercial property?

Both options are acceptable.

Most T-Licious franchise outlets operate from leased commercial premises, as leasing generally requires a lower upfront investment and provides greater flexibility for business expansion.

Purchasing a property may be suitable for applicants who already own commercial real estate or wish to make a long-term property investment.

The decision should be based on your financial circumstances, business objectives, and local market conditions.

72. Does T-Licious require me to own the premises?

No.

Ownership of the premises is not a requirement.

You may operate your T-Licious franchise from leased, licensed, or owned commercial premises, provided the property satisfies our site selection criteria and receives formal approval from the franchisor.

73. What lease duration do you recommend?

To provide business stability and justify the investment made in establishing the outlet, we generally recommend a commercial lease with an initial term of at least 5 to 9 years, together with clearly defined renewal options where possible.

Longer lease security reduces the risk of business disruption and allows sufficient time to establish the outlet within the local market.

74. Should the lease contain renewal options?

Yes.

Where commercially feasible, franchise partners should negotiate renewal options before signing the lease.

Renewal clauses can provide greater certainty for both business planning and long-term operation.

The specific renewal terms should be discussed with your legal advisor before executing the lease.

75. Should I have the lease agreement reviewed by a lawyer?

Yes.

Commercial lease agreements are legally binding documents that can significantly affect the long-term success of your business.

We strongly recommend obtaining independent legal advice before signing any lease to ensure you fully understand your rights, obligations, rental escalation provisions, termination clauses, maintenance responsibilities, and any restrictions that may affect your operations.

76. Can T-Licious review my proposed lease before I sign it?

Yes.

While T-Licious does not provide legal advice, we encourage franchise partners to share the proposed lease for review before execution.

Our review may identify operational considerations relating to:

- Store layout.

- Signage rights.

- Business operating hours.

- Fit-out permissions.

- Utility access.

- Brand requirements.

- Customer accessibility.

Final legal responsibility for the lease remains with the franchise partner.

77. What should I negotiate with my landlord?

Before signing a lease, you should carefully discuss matters such as:

- Lease duration.

- Renewal options.

- Rent escalation.

- Security deposit.

- Rent-free fit-out period.

- Signage permissions.

- Exterior branding rights.

- Utility connections.

- Air-conditioning arrangements.

- Operating hours.

- Maintenance responsibilities.

- Common area charges.

- Parking rights.

- Outdoor seating (if applicable).

- Permissions for future renovations.

Negotiating these items in advance can help avoid misunderstandings later.

78. What is a fit-out period, and why is it important?

A fit-out period is the time provided by the landlord to complete interior construction, equipment installation, branding, and final preparations before opening for business.

Many landlords offer a rent-free or reduced-rent fit-out period, allowing franchise partners to complete construction before trading begins.

Where possible, we encourage franchisees to negotiate an adequate fit-out period before signing the lease.

79. Should I negotiate a rent-free period?

Where commercially reasonable, yes.

A rent-free period during construction can reduce the financial burden while the outlet is being built and is not yet generating revenue.

Whether such a concession is available depends entirely on negotiations with the landlord and prevailing local market conditions.

80. Can I install T-Licious signage on the building?

Brand signage is an important part of the customer experience.

Before signing the lease, you should confirm that the landlord permits:

- External fascia signage.

- Illuminated signage (where permitted by law).

- Window graphics.

- Directional signage.

- Promotional displays.

- Brand colours and visual identity elements.

Any signage must also comply with applicable municipal regulations and T-Licious brand guidelines.

81. What if the landlord restricts signage?

Restrictions on external branding can significantly affect customer visibility.

If the proposed premises impose substantial limitations on signage or branding, we may request further discussions with the landlord or recommend considering an alternative location.

Maintaining appropriate brand visibility is an important factor in the success of a T-Licious outlet.

82. Can I make structural changes to the premises?

Any structural alterations should only be undertaken after obtaining all necessary approvals from:

- The property owner.

- The relevant local authorities (where required).

- T-Licious.

Alterations should comply with approved store designs, applicable building regulations, and the terms of the lease agreement.

83. Who is responsible for interior fit-out costs?

Unless otherwise agreed, the franchise partner is generally responsible for the costs associated with:

- Civil works.

- Interior finishes.

- Furniture.

- Fixtures.

- Kitchen installation.

- Electrical works.

- Plumbing.

- Branding.

- Equipment installation.

The exact allocation of responsibilities may vary depending on individual lease arrangements.

84. Can the landlord dictate how my café should look?

Generally, no.

The interior design, branding, colour schemes, furniture, signage, and customer experience should remain consistent with T-Licious brand standards.

However, landlords may impose reasonable building guidelines relating to safety, structural integrity, shopping centre aesthetics, or common areas.

These requirements should be reviewed before commencing fit-out works.

85. Who is responsible for maintenance of the premises?

Maintenance responsibilities are typically defined within the lease agreement.

In many cases:

- The franchise partner is responsible for maintaining the interior of the premises and equipment.

- The landlord is responsible for major structural elements of the building and common areas.

It is important to clearly understand these obligations before signing the lease.

86. What happens if the landlord sells the property?

A properly drafted lease generally continues to bind the property even if ownership changes, subject to applicable laws and the terms of the lease.

For this reason, we recommend that all lease agreements are professionally prepared and legally reviewed before execution.

87. What happens if my landlord terminates the lease unexpectedly?

Unexpected lease termination can significantly affect business operations.

If such a situation arises, you should notify T-Licious immediately.

Depending on the circumstances, we will work with you to evaluate available options, which may include negotiating with the landlord or identifying an alternative approved location.

Relocation remains subject to franchisor approval.

88. Can I sublease the premises to another person?

Generally, no.

Subleasing or assigning your lease may require:

- The landlord's written approval.

- Compliance with the lease agreement.

- Prior written approval from T-Licious.

Unauthorised subleasing could breach both your lease agreement and your Franchise Agreement.

89. Should I insure the premises?

Yes.

We strongly recommend maintaining appropriate business insurance throughout the franchise term.

Depending on your location and legal requirements, insurance may include:

- Property insurance.

- Public liability insurance.

- Fire insurance.

- Equipment insurance.

- Business interruption insurance.

- Employee-related insurance where applicable.

Your insurance advisor can recommend appropriate coverage for your business.

90. What should I do before signing the lease?

Before committing to any commercial premises, you should ensure that you have:

- Received written location approval from T-Licious.

- Carefully reviewed the lease agreement.

- Obtained independent legal advice.

- Confirmed all commercial terms with the landlord.

- Verified utility availability.

- Confirmed signage permissions.

- Reviewed fit-out requirements.

- Understood maintenance obligations.

- Confirmed applicable licences and local regulations.

- Prepared an appropriate budget for setup and working capital.

Taking these steps can significantly reduce risk and help establish your franchise on a solid foundation.

91. How do I apply for a T-Licious franchise?

Applying for a T-Licious franchise is straightforward.

The process generally begins by submitting a Franchise Enquiry Form through our official website or by contacting our Franchise Development Team.

Once we receive your enquiry, we will guide you through the next stages of the evaluation process, explain the franchise opportunity in greater detail, and answer any initial questions you may have.

92. What happens after I submit my enquiry?

After receiving your enquiry, our Franchise Development Team will conduct an initial review of the information provided.

If your application appears suitable, we may contact you to:

• Discuss your business goals.
• Understand your preferred location.
• Review your investment capacity.
• Explain the franchise models available.
• Answer your preliminary questions.
• Outline the next steps in the approval process.

Submitting an enquiry does not constitute franchise approval or create any contractual relationship.

93. Is there an application fee?

Any applicable application or processing fee will be communicated before you are asked to make any payment.

If an application fee applies, its purpose, amount, and payment terms will be explained clearly during the application process.

94. What information will I need to provide?

To help us evaluate your suitability, we may request information such as:

• Personal details.
• Contact information.
• Business experience.
• Employment background.
• Financial preparedness.
• Preferred investment range.
• Proposed business structure.
• Preferred franchise format.
• Proposed city or location.
• Existing business interests (if any).
• Availability to participate in the business.

Providing complete and accurate information helps us evaluate your application more efficiently.

95. What documents will I need to submit?

Depending on your circumstances, we may request supporting documentation, including:

• Government-issued photo identification.
• PAN Card.
• Aadhaar Card (where applicable).
• Address proof.
• Business registration documents (if applicable).
• Financial information.
• Bank details.
• GST registration (if applicable).
• Proposed location details.
• Other documents reasonably required to complete our due diligence.

Original documents may be requested for verification where necessary.

96. How long does the application process usually take?

The timeframe varies depending on factors such as:

• Completeness of the application.
• Availability of supporting documents.
• Site selection progress.
• Internal review requirements.
• Communication response times.
• Completion of due diligence.

Our objective is to process applications efficiently while ensuring that every prospective franchise partner receives a thorough and fair evaluation.

97. Will I be interviewed?

Possibly.

As part of our evaluation process, we may arrange one or more meetings or interviews to better understand:

• Your business objectives.
• Your expectations.
• Your management style.
• Your understanding of the franchise opportunity.
• Your long-term commitment.

These discussions also provide an opportunity for you to ask questions and determine whether T-Licious is the right fit for your goals.

98. What does the franchise evaluation process involve?

Our evaluation process is designed to ensure a good long-term partnership.

Depending on the circumstances, it may include:

• Review of the application.
• Financial assessment.
• Business discussions.
• Location evaluation.
• Background verification.
• Review of proposed ownership structure.
• Assessment of operational readiness.
• Confirmation of investment capability.
• Mutual discussion of expectations.

Each application is assessed individually based on its overall merits.

99. Will my proposed location be evaluated during the application process?

Yes.

If you have already identified a proposed location, it will typically be reviewed as part of the franchise approval process.

Our evaluation may consider factors such as:

• Customer footfall.
• Accessibility.
• Visibility.
• Rental viability.
• Competition.
• Demographics.
• Infrastructure.
• Operational suitability.

Formal location approval is generally required before proceeding with the store development stage.

100. Can I reserve a territory while my application is under review?

Submitting an application does not automatically reserve a territory or location.

Territory availability remains subject to:

• Existing franchise commitments.
• Ongoing applications.
• Market planning.
• Internal approval.

Where applicable, reservation procedures and any associated conditions will be explained during the approval process.

101. Will I receive a Letter of Intent (LOI) before signing the Franchise Agreement?

Depending on the circumstances and our internal procedures, T-Licious may issue a Letter of Intent (LOI) or another preliminary document outlining the proposed terms before the formal Franchise Agreement is executed.

An LOI, where issued, is intended to facilitate discussions and planning and should not be interpreted as replacing the Franchise Agreement unless expressly stated.

102. When will I receive the Franchise Agreement?

The Franchise Agreement is generally provided after the successful completion of the preliminary evaluation process and once both parties agree to proceed.

We encourage all prospective franchise partners to read the agreement carefully and obtain independent legal advice before signing.

103. Can I negotiate the terms of the Franchise Agreement?

Certain commercial terms may be discussed during the approval process where appropriate.

However, many provisions within the Franchise Agreement are standardized to ensure consistency, fairness, and operational uniformity across the T-Licious franchise network.

Any amendments, if agreed, must be documented in writing and signed by both parties.

104. Can I withdraw my application?

Yes.

You may withdraw your application at any stage before executing the Franchise Agreement by notifying our Franchise Development Team in writing.

Any refund of fees, if applicable, will be governed by the terms communicated during the application process and any relevant agreements.

105. Can T-Licious decline my application?

Yes.

Submitting an application does not guarantee approval.

T-Licious reserves the right to approve or decline applications based on factors including, but not limited to:

• Financial preparedness.
• Location suitability.
• Business compatibility.
• Operational readiness.
• Brand alignment.
• Due diligence findings.
• Commercial considerations.

Our objective is to establish long-term partnerships that benefit both the franchise partner and the T-Licious brand.

106. If my application is declined, will I be told why?

Where appropriate, we will endeavour to provide general feedback regarding the reasons an application could not proceed.

However, T-Licious reserves the right to maintain the confidentiality of its internal evaluation processes and is not obligated to disclose all factors considered during the assessment.

107. Is the information I submit kept confidential?

Yes.

Information provided during the application process is handled with appropriate care and used primarily for the purpose of evaluating your franchise application.

We take reasonable measures to protect confidential business information and personal data in accordance with applicable laws and our internal privacy practices.

108. What happens after my application is approved?

Once your application receives formal approval, you will move into the onboarding and store development phase.

This typically includes:

• Execution of the Franchise Agreement.
• Payment of applicable franchise fees.
• Finalisation of the approved location.
• Store planning and design.
• Fit-out and construction.
• Equipment procurement.
• Staff recruitment.
• Training programmes.
• Pre-opening preparation.
• Launch planning.

A dedicated implementation schedule will be shared to guide you through each milestone.

109. Can I delay opening after approval?

If unforeseen circumstances arise, you should notify T-Licious as soon as possible.

Reasonable extensions may be considered depending on the circumstances, project status, and contractual obligations.

However, prolonged delays may affect project scheduling, territory planning, or other commercial arrangements.

Any approved extension should be confirmed in writing.

110. What marks the official start of my T-Licious franchise journey?

Your journey officially begins once all required legal documentation has been executed, applicable payments have been received, and both parties have fulfilled the conditions necessary to commence the project.

From that point onward, our teams will work closely with you through store development, training, operational readiness, and launch support to help prepare your outlet for a successful opening.

111. What is the Franchise Agreement?

The Franchise Agreement is the primary legal contract between T-Licious (the Franchisor) and the Franchise Partner (the Franchisee).

It defines the rights, responsibilities, obligations, and expectations of both parties and establishes the framework under which the franchise will operate.

The agreement is intended to protect both the franchisee and the T-Licious brand by clearly documenting the terms of the business relationship.

112. Why is the Franchise Agreement important?

The Franchise Agreement serves as the foundation of the franchise relationship.

It explains matters such as:

• Rights granted to the franchisee.
• Responsibilities of both parties.
• Brand standards.
• Operational requirements.
• Fees and payment obligations.
• Duration of the franchise.
• Renewal conditions.
• Termination provisions.
• Confidentiality obligations.
• Intellectual property rights.
• Dispute resolution procedures.

Reading and understanding the agreement carefully is one of the most important steps before investing.

113. Will I receive a copy of the Franchise Agreement before signing?

Yes.

Prospective franchise partners are generally provided with the Franchise Agreement before execution so they have sufficient time to review its contents.

We encourage applicants to read every clause carefully and seek independent legal advice before signing.

114. Should I have the Franchise Agreement reviewed by my lawyer?

Absolutely.

The Franchise Agreement is a legally binding document.

We strongly recommend that every prospective franchise partner obtain independent legal advice before signing.

A qualified legal professional can help explain your contractual rights, obligations, and the practical implications of the agreement.

115. How much time will I have to review the agreement?

We encourage prospective franchise partners to take adequate time to review the agreement thoroughly.

Purchasing a franchise is an important long-term business decision and should never be rushed.

If you require clarification on any clause, our Franchise Development Team will be happy to explain its purpose and practical application.

116. Can I ask questions about specific clauses?

Yes.

We welcome questions and encourage open discussion before the agreement is signed.

If any provision is unclear, please raise your questions before execution so that you fully understand your rights and responsibilities.

Seeking clarification before signing helps establish a stronger and more transparent business relationship.

117. Can the Franchise Agreement be negotiated?

Certain commercial matters may be discussed where appropriate.

However, many provisions of the Franchise Agreement are standardized to ensure consistency, fairness, and uniform operating standards across the entire T-Licious franchise network.

Any approved amendments must be documented in writing and signed by both parties.

118. What rights will I receive under the Franchise Agreement?

Subject to compliance with the agreement, franchise partners are generally granted the right to:

• Operate under the T-Licious brand.
• Use approved trademarks and branding.
• Access the approved menu and recipes.
• Receive initial training.
• Use the operational systems provided by T-Licious.
• Receive ongoing franchise support in accordance with the agreement.
• Market the business using approved brand materials.

These rights remain subject to the terms and conditions of the Franchise Agreement.

119. What responsibilities will I have as a franchise partner?

Franchise partners are expected to:

• Operate the business professionally.
• Follow the T-Licious Standard Operating Procedures (SOPs).
• Maintain quality standards.
• Protect the reputation of the brand.
• Comply with applicable laws and regulations.
• Maintain required licences and permits.
• Keep accurate business records.
• Pay applicable fees on time.
• Cooperate with operational audits and inspections.
• Maintain confidentiality of proprietary information.

These responsibilities are intended to protect the consistency and integrity of the T-Licious franchise network.

120. Will the agreement specify the franchise term?

Yes.

The Franchise Agreement sets out the duration of the franchise relationship, including the commencement date, expiry date, and any applicable renewal provisions.

The franchise term may vary depending on the franchise model and the agreement executed between the parties.

121. Does signing the agreement guarantee business success?

No.

The Franchise Agreement provides the legal framework for operating a T-Licious franchise, but it does not guarantee:

• Sales.
• Profitability.
• Customer traffic.
• Return on investment.
• Business growth.

Business performance depends on many factors, including location, management, customer service, market conditions, operating efficiency, and the franchise partner's commitment.

122. What intellectual property will I be allowed to use?

Subject to the Franchise Agreement, franchise partners may be authorised to use approved T-Licious intellectual property, including:

• Trade name.
• Registered trademarks.
• Logos.
• Brand identity.
• Approved marketing materials.
• Store design concepts.
• Menu presentation.
• Proprietary operating systems.

All intellectual property remains the exclusive property of T-Licious unless otherwise expressly agreed in writing.

123. Will I own the T-Licious brand after signing?

No.

The Franchise Agreement grants a limited licence to use the T-Licious brand during the franchise term.

Ownership of all trademarks, logos, trade names, branding, recipes, proprietary systems, manuals, and other intellectual property remains with T-Licious.

124. What are my confidentiality obligations?

During and after the franchise relationship, franchise partners may receive confidential business information.

This may include:

• Recipes.
• SOPs.
• Training materials.
• Supplier information.
• Pricing strategies.
• Business systems.
• Marketing plans.
• Operational processes.

The Franchise Agreement requires franchise partners to protect this confidential information and not disclose or misuse it without authorisation.

125. What happens if I fail to comply with the Franchise Agreement?

If a franchise partner breaches the agreement, T-Licious will generally seek to resolve the issue through communication and corrective action where appropriate.

Depending on the nature and seriousness of the breach, the agreement may provide for:

• Written notices.
• Corrective action periods.
• Operational support.
• Suspension of certain rights.
• Termination in serious or unresolved cases.

The applicable procedures are described within the Franchise Agreement.

126. Can I transfer my franchise to another person?

A franchise cannot ordinarily be transferred without prior written approval from T-Licious.

Any proposed transfer is typically subject to:

• Franchisor approval.
• Satisfaction of eligibility criteria.
• Due diligence.
• Execution of appropriate legal documentation.
• Compliance with the Franchise Agreement.

This process helps ensure that future operators maintain the standards expected of the T-Licious brand.

127. Can I operate another business from the same premises?

This depends on the terms of the Franchise Agreement, the approved business model, and the nature of the additional business.

Any complementary business or co-branding arrangement must receive prior written approval from T-Licious to ensure it does not compromise brand identity, customer experience, operational efficiency, or regulatory compliance.

128. What happens when the franchise term expires?

Before the expiry of the franchise term, eligible franchise partners may have the opportunity to apply for renewal, subject to the terms of the Franchise Agreement in force at that time.

Renewal may depend on factors such as:

• Compliance with brand standards.
• Operational performance.
• Completion of any required upgrades.
• Settlement of outstanding obligations.
• Execution of a new or updated Franchise Agreement.

Renewal is not automatic unless expressly stated in the agreement.

129. Can the Franchise Agreement be terminated early?

Yes.

The Franchise Agreement sets out the circumstances under which either party may terminate the relationship, subject to applicable law and the contractual provisions.

Termination may occur for reasons such as:

• Material breach of the agreement.
• Failure to remedy specified defaults.
• Insolvency or bankruptcy.
• Illegal activities.
• Mutual agreement.
• Other circumstances specified in the Franchise Agreement.

Each situation is assessed in accordance with the agreement and applicable legal requirements.

130. What should I do before signing the Franchise Agreement?

Before signing, we recommend that you:

• Read the agreement thoroughly from beginning to end.
• Ask questions about any clause you do not understand.
• Obtain independent legal advice.
• Seek financial and tax advice where appropriate.
• Review the investment requirements carefully.
• Ensure you understand your ongoing obligations.
• Confirm your proposed location has been approved.
• Verify that all commercial terms discussed have been documented in writing.
• Understand the long-term commitment involved in operating a franchise.

Signing the Franchise Agreement marks the beginning of a long-term business partnership. Taking the time to fully understand the agreement will help establish a strong and successful relationship built on transparency, mutual trust, and shared expectations.

131. What happens after I sign the Franchise Agreement?

Once the Franchise Agreement has been executed and the required initial formalities have been completed, the store development process begins.

This phase typically includes:

• Project planning.
• Confirmation of the approved location.
• Store measurements.
• Layout and design preparation.
• Interior fit-out.
• Equipment procurement.
• Utility coordination.
• Branding installation.
• Staff recruitment.
• Training.
• Operational readiness checks.
• Pre-opening preparations.

Our Franchise Support Team will work with you throughout this process to help prepare your outlet for launch.

132. Will T-Licious design my café?

Yes.

T-Licious provides approved store design concepts that reflect our brand identity and operational requirements.

Depending on the franchise format, this may include:

• Floor layouts.
• Customer flow planning.
• Kitchen layout.
• Service counter design.
• Seating arrangements.
• Branding placement.
• Colour schemes.
• Lighting recommendations.
• Furniture specifications.

This helps ensure a consistent customer experience across the franchise network.

133. Can I design the café myself?

No.

To maintain consistency across all T-Licious outlets, store designs must comply with our approved brand standards.

Franchise partners may suggest practical improvements based on site conditions, but any deviations from the approved design require prior written approval from T-Licious.

134. Why are standard store designs important?

A consistent store design helps customers recognise and trust the T-Licious brand regardless of location.

Standardisation also improves:

• Operational efficiency.
• Customer experience.
• Staff workflow.
• Brand recognition.
• Equipment placement.
• Food preparation efficiency.
• Maintenance planning.

Uniformity is an important part of building a successful franchise network.

135. Who pays for the store fit-out?

Unless otherwise agreed, the franchise partner is responsible for funding the fit-out of the outlet.

This generally includes:

• Civil works.
• Flooring.
• Ceiling.
• Painting.
• Electrical works.
• Plumbing.
• Furniture.
• Fixtures.
• Kitchen installation.
• Branding.
• Signage.
• Equipment installation.

A project budget should always include a contingency allowance for unforeseen costs.

136. Will T-Licious recommend contractors?

Where appropriate, T-Licious may recommend experienced contractors, fabricators, suppliers, or consultants who are familiar with our brand standards.

Franchise partners remain responsible for selecting and contracting their preferred service providers unless otherwise agreed.

137. Can I use my own contractor?

Yes.

You may appoint your own contractor provided they agree to follow the approved T-Licious drawings, specifications, timelines, and quality standards.

Our team may conduct periodic inspections during construction to ensure compliance with brand requirements.

138. Who purchases the equipment?

Depending on the franchise model, equipment may be:

• Procured directly by the franchise partner from approved suppliers.
• Purchased through suppliers recommended by T-Licious.
• Coordinated with assistance from the franchisor.

Using approved equipment helps ensure operational consistency, product quality, and easier maintenance.

139. Will T-Licious help me source furniture and fixtures?

Yes.

Where possible, we will provide specifications or recommend approved vendors for items such as:

• Tables.
• Chairs.
• Counters.
• Display units.
• Shelving.
• Decorative elements.
• Signage.
• Customer seating.

This helps maintain a consistent brand appearance across all locations.

140. Can I purchase equipment locally?

In some cases, yes.

Locally sourced equipment may be acceptable provided it meets the required technical specifications, quality standards, operational requirements, and receives prior approval from T-Licious.

This ensures compatibility with our operational procedures and product preparation methods.

141. How long does store development usually take?

The duration depends on several factors, including:

• Property condition.
• Construction scope.
• Contractor availability.
• Local approvals.
• Equipment delivery.
• Utility connections.
• Weather conditions.

A detailed project schedule will be prepared to help coordinate the various stages of development.

142. Will T-Licious inspect the outlet during construction?

Yes.

Periodic inspections may be conducted throughout the fit-out process to ensure that construction and installation work complies with approved plans and brand standards.

Any required corrections should be completed before the outlet proceeds to the next stage.

143. What approvals are required before opening?

Before commencing operations, the outlet should generally have:

• Completed fit-out.
• Installed approved equipment.
• Operational utility connections.
• Required government licences and registrations.
• Installed branding.
• Completed staff recruitment.
• Completed staff training.
• Successful pre-opening inspection.
• Approval from T-Licious to commence operations.

Additional local requirements may apply depending on the jurisdiction.

144. Can I change the approved layout during construction?

Changes should not be made without prior written approval.

Even seemingly minor alterations may affect:

• Customer flow.
• Food safety.
• Operational efficiency.
• Equipment placement.
• Brand consistency.
• Regulatory compliance.

Any proposed changes should be discussed with the Franchise Support Team before implementation.

145. Who installs the branding and signage?

Branding and signage should be installed in accordance with T-Licious brand guidelines.

Depending on the project, installation may be coordinated by:

• Approved signage vendors.
• Local contractors.
• Specialist fabricators.

Final branding should be inspected before opening to ensure consistency across the franchise network.

146. Will I receive an opening checklist?

Yes.

Before launch, franchise partners will receive a comprehensive opening checklist covering areas such as:

• Construction completion.
• Equipment testing.
• Cleaning.
• Inventory.
• Staff readiness.
• POS setup.
• Internet connectivity.
• Safety equipment.
• Licences.
• Marketing materials.
• Trial operations.

The checklist helps ensure the outlet is fully prepared before welcoming customers.

147. Will there be a pre-opening inspection?

Yes.

Before opening, T-Licious may conduct a final readiness inspection to verify that the outlet complies with our operational, branding, hygiene, and quality standards.

Any outstanding issues identified during the inspection should be addressed before approval to commence trading is granted.

148. Can I open before the final inspection?

No.

The outlet should not begin trading until all required approvals have been obtained and T-Licious confirms that the outlet is operationally ready.

This protects both the franchise partner and the reputation of the T-Licious brand.

149. What if construction is delayed?

Construction delays can occur due to factors such as contractor availability, material shortages, regulatory approvals, or unforeseen site conditions.

If delays arise, you should notify the Franchise Support Team promptly so that timelines, training schedules, equipment deliveries, and launch planning can be adjusted where necessary.

Early communication helps minimise disruption.

150. When is my café officially ready for launch?

Your T-Licious café is considered ready for launch once:

• Construction has been completed.
• Brand standards have been met.
• Equipment has been installed and tested.
• Staff have completed the required training.
• Initial inventory has been stocked.
• Required licences are in place.
• Final inspections have been successfully completed.
• T-Licious has granted operational approval.

At that point, your outlet is ready to welcome its first customers and begin operating as an official member of the T-Licious franchise network.

151. Does T-Licious provide training?

Yes.

Comprehensive initial training is provided to help franchise partners understand the T-Licious business model, operational systems, customer service standards, and day-to-day management of the café.

Our training programme is designed to prepare franchise partners and their key team members for a successful store launch.

152. Who should attend the training?

The franchise partner is expected to attend the initial training programme.

Depending on the franchise model, we may also recommend that key personnel participate, such as:

• Store Managers.
• Supervisors.
• Head Baristas.
• Kitchen Supervisors.
• Operations Managers.

Having trained leadership within the outlet helps ensure consistent implementation of T-Licious standards.

153. Is prior café experience required before training?

No.

Our training programme is designed for individuals with varying levels of experience, including first-time entrepreneurs.

Whether you have previously operated a café or are entering the food and beverage industry for the first time, the training is structured to provide the knowledge required to operate your franchise effectively.

154. What topics are covered during training?

Training may include areas such as:

• Brand philosophy.
• Store operations.
• Food preparation.
• Beverage preparation.
• Customer service.
• Hygiene and sanitation.
• Food safety.
• Inventory management.
• Billing and POS operations.
• Cash handling.
• Staff management.
• Opening and closing procedures.
• Cleaning schedules.
• Marketing basics.
• Complaint resolution.
• Daily reporting.
• Franchise compliance.

Training content may be updated periodically as the business evolves.

155. How long does the training programme last?

The duration of training depends on the franchise format, operational complexity, and the roles being trained.

Your training schedule will be communicated during the onboarding process and may include classroom sessions, practical demonstrations, supervised hands-on training, and operational assessments.

156. Where will the training be conducted?

Training may be delivered through one or more of the following:

• A designated T-Licious training centre.
• An operational T-Licious outlet.
• Your own café during the pre-opening phase.
• Online training sessions.
• Hybrid learning modules.

The delivery format may vary depending on operational requirements and the nature of the training.

157. Will my staff receive training?

Yes.

We strongly recommend that key employees receive appropriate training before the outlet opens.

Staff training helps ensure consistency in:

• Product quality.
• Customer service.
• Hygiene practices.
• Operational procedures.
• Brand standards.

The extent of staff training may vary depending on individual roles and responsibilities.

158. Will I receive training materials?

Yes.

Franchise partners may receive approved training resources such as:

• Operations manuals.
• Standard Operating Procedures (SOPs).
• Training guides.
• Checklists.
• Process documentation.
• Reference materials.
• Operational forms.

These materials are proprietary to T-Licious and must be kept confidential.

159. Are the training materials confidential?

Yes.

All training materials, manuals, recipes, operational procedures, and related documents are proprietary and confidential.

They are provided solely for the purpose of operating an authorised T-Licious franchise and must not be copied, distributed, disclosed, or used for any unauthorised purpose.

These confidentiality obligations continue in accordance with the Franchise Agreement.

160. Will I learn how to prepare every menu item?

Yes.

Training includes practical instruction on the preparation of approved menu items in accordance with T-Licious recipes and quality standards.

Emphasis is placed on:

• Consistency.
• Portion control.
• Food safety.
• Beverage quality.
• Presentation standards.
• Preparation efficiency.

Only approved recipes and procedures should be used during operations.

161. Will I learn how to manage daily operations?

Yes.

Training extends beyond food preparation and includes the practical aspects of running the business, such as:

• Opening procedures.
• Closing procedures.
• Cash management.
• Inventory control.
• Ordering supplies.
• Staff scheduling.
• Customer interactions.
• Daily reporting.
• Equipment checks.
• Cleaning and maintenance.

These operational routines form the foundation of successful day-to-day management.

162. Will I be trained on customer service?

Absolutely.

Delivering an exceptional customer experience is central to the T-Licious brand.

Training covers topics including:

• Greeting customers.
• Taking orders.
• Service etiquette.
• Handling complaints.
• Managing difficult situations.
• Upselling techniques.
• Customer retention.
• Building positive customer relationships.

Every customer interaction contributes to the reputation of the brand.

163. Will I be trained on food safety and hygiene?

Yes.

Food safety is a non-negotiable requirement across the T-Licious franchise network.

Training includes:

• Personal hygiene.
• Safe food handling.
• Temperature control.
• Cross-contamination prevention.
• Cleaning and sanitisation.
• Waste management.
• Pest prevention.
• Regulatory compliance.

Franchise partners are expected to maintain these standards at all times.

164. Will there be practical, hands-on training?

Yes.

Practical training is an essential component of the onboarding programme.

Where appropriate, participants will gain hands-on experience in areas such as:

• Beverage preparation.
• Food preparation.
• Equipment operation.
• Customer service.
• Store opening.
• Store closing.
• Cleaning procedures.
• Daily operational routines.

Practical learning helps build confidence before opening the outlet.

165. Will I receive support during my store opening?

Yes.

Subject to the franchise package and operational requirements, T-Licious may provide launch support during the opening period.

This may include assistance with:

• Final operational checks.
• Staff guidance.
• Workflow optimisation.
• Customer service observations.
• Initial operational troubleshooting.
• Launch coordination.

The level of support may vary depending on the franchise model and project requirements.

166. What if I recruit new employees after opening?

Staff turnover is a normal part of operating any business.

Franchise partners are responsible for ensuring that all new employees are trained in accordance with T-Licious standards before they perform operational duties.

Where available, additional training resources and guidance may be provided to assist with onboarding new team members.

167. Will refresher training be available?

Yes.

As the T-Licious business evolves, refresher training or updated operational guidance may be provided to franchise partners.

These sessions help ensure continued compliance with:

• Updated operating procedures.
• New menu launches.
• Technology improvements.
• Regulatory changes.
• Customer service enhancements.
• Brand initiatives.

Continuous learning supports long-term operational excellence.

168. What happens if I cannot attend the scheduled training?

If you are unable to attend a scheduled training programme, you should notify the Franchise Support Team as soon as reasonably possible.

Depending on availability and operational requirements, alternative arrangements or future training sessions may be considered.

Timely completion of the required training is generally expected before the outlet commences operations.

169. Is successful completion of training mandatory?

Yes.

Completion of the required training programme is generally a prerequisite for operating a T-Licious franchise.

This helps ensure that every franchise partner understands the operational systems, quality standards, and responsibilities associated with the business.

Additional assessments or practical evaluations may be conducted where appropriate.

170. Does training end after my café opens?

No.

Training is viewed as an ongoing process rather than a one-time event.

As your business grows, T-Licious may introduce:

• New menu items.
• Updated SOPs.
• Technology enhancements.
• Marketing initiatives.
• Operational improvements.
• Advanced management training.
• Refresher programmes.

Our objective is to support franchise partners throughout the life of their franchise, helping them maintain high standards while adapting to changing customer expectations and business opportunities.

171. Will I receive the complete T-Licious menu?

Yes.

Franchise partners receive access to the approved T-Licious menu appropriate for their franchise format.

The menu may vary depending on factors such as:

• Store format.
• Kitchen capacity.
• Equipment installed.
• Regional preferences.
• Operational feasibility.
• Product availability.

Only approved menu items may be sold unless otherwise authorised in writing by T-Licious.

172. Can I create my own menu items?

Generally, no.

Maintaining a consistent customer experience across all T-Licious outlets is a key priority.

Any proposed additions, modifications, or limited-time offerings must receive prior written approval from T-Licious before being introduced.

Unauthorised menu items may compromise product consistency, operational efficiency, and brand standards.

173. Why can't I sell additional food or beverages without approval?

Customers visit T-Licious with certain expectations regarding quality, presentation, and taste.

Introducing unauthorised products may:

• Affect operational consistency.
• Complicate inventory management.
• Increase food safety risks.
• Dilute the brand.
• Impact customer expectations.

For these reasons, all menu additions require prior approval.

174. Who develops the T-Licious menu?

The T-Licious menu is developed and periodically reviewed by the franchisor based on factors such as:

• Customer preferences.
• Market trends.
• Product quality.
• Operational efficiency.
• Ingredient availability.
• Profitability.
• Brand positioning.

Menu evolution is an ongoing process intended to keep the brand relevant and competitive.

175. Will the menu change over time?

Yes.

From time to time, T-Licious may:

• Introduce new products.
• Retire underperforming items.
• Improve existing recipes.
• Launch seasonal offerings.
• Update pricing recommendations.
• Introduce promotional products.

Franchise partners are expected to implement approved menu updates in accordance with franchisor guidance.

176. Will I receive standard recipes?

Yes.

Approved recipes form an important part of the T-Licious operating system.

Recipes include guidance relating to:

• Ingredients.
• Portion sizes.
• Preparation methods.
• Presentation.
• Serving standards.
• Quality requirements.

Following approved recipes helps ensure consistency throughout the franchise network.

177. Are the recipes confidential?

Yes.

Recipes, preparation methods, formulations, and related documentation are proprietary information belonging to T-Licious.

They are provided solely for operating an authorised franchise and must not be copied, disclosed, shared, reproduced, or used outside the franchise system except as permitted by the Franchise Agreement.

178. Must I use approved ingredients?

Yes.

Maintaining consistent quality requires the use of approved ingredients wherever specified.

Using unauthorised substitutes without approval may affect:

• Taste.
• Food quality.
• Customer satisfaction.
• Brand consistency.
• Food safety.

Any proposed substitution should be approved before implementation.

179. Where do I purchase ingredients?

Depending on the product category, ingredients may be sourced from:

• Approved national suppliers.
• Regional distributors.
• Local vendors approved by T-Licious.
• Franchisor-designated supply partners.

Approved sourcing helps maintain consistent quality while improving supply reliability.

180. Can I buy ingredients from my own suppliers?

Only where permitted.

If you wish to source products from a supplier not already approved by T-Licious, the supplier and product may need to undergo evaluation before approval is granted.

This helps ensure compliance with our quality, safety, and consistency standards.

181. What happens if an approved ingredient is temporarily unavailable?

Supply disruptions occasionally occur.

Where necessary, T-Licious may authorise temporary alternatives that satisfy our quality requirements until the preferred product becomes available again.

Franchise partners should not substitute ingredients without prior approval.

182. Does T-Licious negotiate supplier pricing?

Where commercially feasible, T-Licious may negotiate with suppliers to obtain favourable commercial terms for the franchise network.

However, supplier pricing may vary depending on:

• Geographic location.
• Order volumes.
• Transportation costs.
• Market conditions.
• Supplier policies.

Specific pricing cannot be guaranteed.

183. Will I receive assistance with inventory planning?

Yes.

Franchise partners receive guidance on inventory management to help minimise shortages and reduce unnecessary wastage.

This may include recommendations regarding:

• Opening stock.
• Re-order levels.
• Storage practices.
• Stock rotation.
• Shelf-life management.
• Demand forecasting.

Effective inventory management contributes to operational efficiency and profitability.

184. How should inventory be stored?

Inventory should always be stored in accordance with food safety regulations and T-Licious operational standards.

Proper storage includes:

• Appropriate temperature control.
• Dry storage management.
• Refrigerated storage where required.
• First-In, First-Out (FIFO) stock rotation.
• Clean and organised storage areas.
• Separation of food and cleaning chemicals.
• Regular stock inspections.

Good storage practices help preserve product quality and minimise waste.

185. What is FIFO, and why is it important?

FIFO stands for First In, First Out.

This inventory management method ensures that older stock is used before newer stock wherever appropriate.

Following FIFO helps:

• Reduce spoilage.
• Maintain freshness.
• Improve food safety.
• Reduce inventory losses.
• Improve stock control.

FIFO is a standard operational practice across T-Licious outlets.

186. Will T-Licious introduce seasonal products?

Yes.

From time to time, T-Licious may introduce:

• Seasonal beverages.
• Festive menu items.
• Limited-time offers.
• Promotional products.
• Regional specials.
• New product launches.

Participation in certain promotional campaigns may be mandatory or optional, depending on the nature of the initiative and the terms communicated by T-Licious.

187. What if customers request products that are not on the menu?

Franchise partners should politely explain that only approved menu items are available.

Customer feedback regarding new product requests is always welcome and may be shared with T-Licious for future consideration.

However, unauthorised items should not be prepared or sold.

188. Will nutritional or allergen information be provided?

Where available and applicable, T-Licious may provide product information relating to ingredients, allergens, or nutritional content.

Franchise partners should avoid making unsupported health or nutritional claims and should always follow applicable food labelling regulations.

Customers with allergies or specific dietary requirements should be encouraged to exercise appropriate caution.

189. How does T-Licious maintain product consistency across all outlets?

Consistency is achieved through a combination of:

• Standard recipes.
• Approved ingredients.
• Structured training.
• Standard Operating Procedures.
• Approved equipment.
• Supplier quality controls.
• Operational audits.
• Ongoing franchise support.
• Continuous product evaluation.

Together, these systems help ensure customers enjoy a consistent T-Licious experience regardless of location.

190. Why is following the approved supply chain so important?

The T-Licious supply chain is designed to support product quality, operational efficiency, customer satisfaction, and brand integrity.

Using approved suppliers, ingredients, recipes, and operational procedures helps ensure that every outlet delivers the standards customers expect from the T-Licious brand.

By working together within a structured supply system, franchise partners contribute to the long-term reputation and success of the entire franchise network.

191. Will my T-Licious café require a Point-of-Sale (POS) system?

Yes.

Every T-Licious outlet is expected to operate using an approved Point-of-Sale (POS) system to help ensure accurate billing, inventory management, sales reporting, and operational consistency.

The POS system forms an important part of the daily operation of the café.

192. Why is an approved POS system required?

An approved POS system helps standardise operations across the franchise network by providing:

• Accurate billing.
• Sales tracking.
• Inventory updates.
• Customer order management.
• Payment processing.
• Operational reporting.
• Business analytics.

Using a common system helps maintain consistency and improves operational efficiency.

193. Can I use my own POS software?

Generally, no.

To maintain compatibility with T-Licious operational systems and reporting requirements, franchise partners are expected to use an approved POS solution.

Requests to use alternative software may be considered only if the proposed system satisfies all technical, operational, security, and integration requirements established by T-Licious.

194. What features will the POS system provide?

Depending on the approved platform and franchise format, the POS system may include features such as:

• Billing.
• Order management.
• Inventory tracking.
• Customer database.
• Loyalty programme integration.
• Sales reporting.
• Employee management.
• Payment reconciliation.
• Tax calculations.
• Product management.
• Discount controls.
• Multi-location reporting.

Available features may evolve as technology is upgraded.

195. Will inventory be managed digitally?

Yes.

Inventory management forms an integral part of the T-Licious operating system.

Depending on the approved technology platform, inventory functions may include:

• Stock monitoring.
• Ingredient consumption tracking.
• Reorder alerts.
• Stock adjustments.
• Wastage recording.
• Purchase tracking.
• Inventory reports.

Digital inventory management helps improve stock accuracy and reduce unnecessary losses.

196. Will the inventory system support multiple locations?

Yes.

Where applicable, T-Licious may utilise a centralised inventory management system capable of supporting multiple franchise locations.

This enables improved visibility into inventory levels, purchasing trends, stock movement, and operational reporting across the franchise network.

197. Will online orders be integrated into the system?

Where supported, online orders may be integrated into the approved operational platform.

This may include orders received through:

• The official T-Licious website.
• Mobile applications.
• Approved delivery platforms.
• Click-and-collect services.
• QR code ordering.

Integration helps improve operational efficiency and order accuracy.

198. Can customers order directly from the T-Licious website?

Where this service is available, customers may be able to place orders directly through official T-Licious digital platforms.

Availability may depend on:

• Geographic location.
• Participating franchise outlets.
• Operational readiness.
• Delivery coverage.

Additional digital ordering services may be introduced over time.

199. Will my outlet accept digital payments?

Yes.

T-Licious encourages modern payment options to improve customer convenience.

Subject to local availability and applicable regulations, approved payment methods may include:

• UPI.
• Credit cards.
• Debit cards.
• Mobile wallets.
• Contactless payments.
• Cash.

Payment options may vary depending on the approved payment service providers.

200. Will I receive sales reports?

Yes.

Approved business systems generally provide access to operational reports that may include:

• Daily sales.
• Product performance.
• Transaction summaries.
• Payment reconciliation.
• Inventory usage.
• Employee activity.
• Customer trends.

These reports assist franchise partners in monitoring business performance and making informed decisions.

201. Can T-Licious monitor operational performance remotely?

Yes.

Where supported by the approved technology platform, authorised members of the T-Licious support team may have access to operational data necessary to provide assistance, maintain system integrity, monitor brand compliance, and improve network performance.

This information is used to support franchise operations rather than interfere with day-to-day management.

202. Will customer loyalty programmes be available?

Depending on the approved technology platform and marketing strategy, T-Licious may introduce customer loyalty programmes that reward repeat customers through approved promotional initiatives.

Participation in network-wide loyalty programmes may be mandatory where implemented to maintain a consistent customer experience.

203. Will gift cards or digital vouchers be supported?

Where introduced by T-Licious, approved gift cards, promotional vouchers, digital coupons, or prepaid programmes may be accepted by participating franchise locations.

Participation will be governed by the applicable programme terms and operational guidelines.

204. Will my café integrate with food delivery platforms?

Where commercially appropriate, T-Licious may support integration with approved food delivery partners.

Participation may depend on:

• Location.
• Delivery coverage.
• Operational readiness.
• Platform availability.
• Commercial agreements.

Specific delivery partners may vary over time.

205. What happens if the internet connection fails?

Business continuity procedures should be followed whenever connectivity issues occur.

Depending on the approved technology platform, certain functions may continue operating in offline mode until connectivity is restored.

Franchise partners should promptly report prolonged outages to the appropriate service provider and, where necessary, the T-Licious support team.

206. Who is responsible for maintaining the technology systems?

Responsibilities may be shared between:

• The franchise partner.
• Approved software providers.
• Hardware vendors.
• Internet service providers.
• T-Licious support personnel.

The franchise partner is generally responsible for ensuring that approved equipment is used appropriately and maintained in good working condition.

207. Will my business data be secure?

T-Licious and its approved technology partners take reasonable measures to safeguard operational and customer information through appropriate security practices.

Franchise partners are expected to:

• Protect passwords.
• Restrict unauthorised system access.
• Follow cybersecurity guidelines.
• Maintain updated software.
• Report suspected security incidents promptly.

Data security is a shared responsibility across the franchise network.

208. Will software receive updates?

Yes.

Technology platforms are periodically updated to improve:

• Security.
• Performance.
• Stability.
• Features.
• Regulatory compliance.
• Operational efficiency.

Franchise partners should install approved updates in accordance with operational guidance to ensure continued compatibility.

209. What technical support is available?

Where applicable, technical support may be available for approved systems through T-Licious, authorised technology partners, or third-party service providers.

Support may include assistance with:

• Software issues.
• Hardware troubleshooting.
• POS configuration.
• User access.
• System updates.
• Operational guidance.

Support availability may vary depending on the nature of the issue and the technology involved.

210. How does technology help my business succeed?

Technology is more than a billing system—it is an operational tool that supports informed decision-making and consistent execution.

By integrating sales, inventory, payments, reporting, customer engagement, and operational insights into a unified system, technology helps franchise partners:

• Improve efficiency.
• Reduce manual errors.
• Monitor business performance.
• Enhance customer experience.
• Support data-driven decisions.
• Maintain consistency across the T-Licious network.

When combined with the T-Licious operating system, training, and ongoing support, technology enables franchise partners to focus more on serving customers and growing their business.

211. What are Standard Operating Procedures (SOPs)?

Standard Operating Procedures (SOPs) are documented instructions that describe how specific tasks should be performed within a T-Licious café.

They help ensure that every outlet consistently delivers the same standards of:

• Product quality.
• Customer service.
• Hygiene.
• Food safety.
• Operational efficiency.
• Brand experience.

SOPs form an essential part of the T-Licious operating system.

212. Why are SOPs important?

A successful franchise depends on consistency.

SOPs help franchise partners and employees:

• Perform tasks correctly.
• Reduce operational errors.
• Maintain food safety.
• Improve customer satisfaction.
• Simplify staff training.
• Ensure compliance with brand standards.
• Deliver a consistent customer experience across every location.

213. Will I receive the T-Licious SOP Manual?

Yes.

Approved franchise partners receive access to the operational manuals relevant to their business.

These manuals provide detailed guidance covering the daily operation of the café.

The manuals remain the confidential intellectual property of T-Licious.

214. Are the SOPs mandatory?

Yes.

Franchise partners and their employees are expected to follow approved SOPs unless an authorised update or written exception has been issued by T-Licious.

Consistent adherence to SOPs helps protect both the customer experience and the reputation of the brand.

215. What are the daily opening procedures?

Each operating day should begin with the completion of the prescribed opening procedures.

These may include:

• Unlocking and inspecting the premises.
• Equipment startup.
• Temperature checks.
• Cleaning verification.
• Inventory checks.
• Cash float verification.
• POS system readiness.
• Internet connectivity checks.
• Staff briefing.
• Product preparation.
• Customer area inspection.

Detailed procedures are contained within the T-Licious SOP Manual.

216. What are the daily closing procedures?

Closing procedures help ensure the café is secure, clean, and prepared for the next trading day.

Typical activities include:

• Cleaning equipment.
• Stock reconciliation.
• Waste disposal.
• Cash reconciliation.
• Sales reporting.
• Equipment shutdown.
• Lock-up procedures.
• Security checks.
• Refrigeration checks.
• Alarm activation where applicable.

These procedures should be completed before staff leave the premises.

217. How should cash be handled?

Cash handling should always follow approved internal procedures.

This generally includes:

• Recording all transactions.
• Limiting cash shortages or overages.
• Verifying cash floats.
• Performing end-of-day reconciliation.
• Securing cash appropriately.
• Restricting unauthorised access.

Proper cash management helps minimise errors and reduce financial risk.

218. How often should inventory be counted?

Inventory should be monitored regularly in accordance with the approved operating procedures.

Depending on the product category, inventory counts may be performed:

• Daily.
• Weekly.
• Monthly.
• Before major promotions.
• At financial reporting periods.

Regular stock counts improve inventory accuracy and reduce losses.

219. How should food safety be maintained?

Food safety must be maintained at all times through compliance with approved procedures relating to:

• Personal hygiene.
• Hand washing.
• Food storage.
• Temperature monitoring.
• Cross-contamination prevention.
• Cleaning and sanitisation.
• Expiry date management.
• Safe food preparation.

Failure to maintain food safety standards may expose customers and the business to unnecessary risk.

220. What cleaning standards must be followed?

Every outlet should maintain high standards of cleanliness throughout the day.

Cleaning procedures generally cover:

• Customer seating areas.
• Kitchen workstations.
• Coffee equipment.
• Food preparation surfaces.
• Floors.
• Washrooms.
• Refrigeration units.
• Waste storage areas.
• External entrance areas.

Cleaning schedules should be completed and documented as required.

221. Are cleaning checklists required?

Yes.

Cleaning checklists help ensure that routine cleaning activities are completed consistently and can be verified by management.

Completed checklists may also assist during operational reviews and quality inspections.

222. How should waste be managed?

Waste should be handled responsibly and in accordance with applicable health regulations and T-Licious procedures.

This includes:

• Food waste.
• Packaging waste.
• Recycling where available.
• Used cooking materials.
• General refuse.

Proper waste management contributes to hygiene, safety, and environmental responsibility.

223. What if equipment stops working?

Equipment issues should be reported promptly.

Depending on the nature of the fault, franchise partners should:

• Stop using unsafe equipment.
• Follow approved troubleshooting procedures.
• Contact the approved service provider.
• Notify T-Licious if operational disruption is significant.
• Arrange repairs or replacement where necessary.

Preventive maintenance helps reduce unexpected downtime.

224. How should customer complaints be handled?

Customer concerns should always be treated professionally, respectfully, and promptly.

Employees should:

• Listen carefully.
• Remain courteous.
• Apologise where appropriate.
• Seek to resolve the issue promptly.
• Escalate serious concerns to management.
• Record complaints where required.

Every complaint represents an opportunity to improve customer satisfaction.

225. What should I do if a food safety incident occurs?

If a food safety concern arises, immediate action should be taken to protect customers.

Depending on the situation, this may include:

• Isolating affected products.
• Suspending sales where necessary.
• Recording the incident.
• Investigating the cause.
• Notifying relevant authorities if legally required.
• Informing T-Licious promptly.
• Implementing corrective actions before resuming normal operations.

226. Will T-Licious conduct operational audits?

Yes.

Periodic operational reviews or audits may be conducted to assess compliance with brand standards.

These reviews may examine areas such as:

• Product quality.
• Customer service.
• Hygiene.
• Inventory management.
• Equipment maintenance.
• Brand presentation.
• Operational documentation.

The purpose of these reviews is to promote continuous improvement throughout the franchise network.

227. What happens if an audit identifies deficiencies?

If operational improvements are required, T-Licious will generally communicate the findings and recommend appropriate corrective actions.

Depending on the circumstances, franchise partners may be asked to:

• Address identified issues.
• Complete additional training.
• Improve operational practices.
• Submit evidence of corrective action.
• Participate in follow-up reviews.

Our objective is to help every outlet maintain consistently high standards.

228. How often are SOPs updated?

As the business evolves, T-Licious may revise its SOPs to reflect:

• New products.
• Operational improvements.
• Regulatory changes.
• Technology updates.
• Customer expectations.
• Industry best practices.

Franchise partners are expected to implement approved updates within the specified timeframe.

229. What if I believe an SOP can be improved?

We welcome constructive feedback.

Franchise partners are encouraged to share suggestions based on their operational experience.

Where appropriate, recommendations may be reviewed and incorporated into future revisions if they benefit the broader franchise network while maintaining brand consistency.

Continuous improvement is a shared responsibility.

230. Why is operational consistency so important?

Customers return to T-Licious because they trust the experience they receive.

Consistent execution of approved procedures helps ensure that every customer enjoys the same quality products, service, cleanliness, and hospitality regardless of which T-Licious outlet they visit.

By following the T-Licious SOPs, franchise partners contribute not only to the success of their own café but also to the reputation and long-term strength of the entire franchise network.

231. Will T-Licious help market my café?

Yes.

T-Licious recognises that effective marketing plays an important role in building customer awareness and supporting long-term business growth.

Depending on the franchise programme and marketing initiatives in place, franchise partners may receive support through:

• Brand marketing campaigns.
• Digital marketing resources.
• Promotional materials.
• Social media guidance.
• Product launch campaigns.
• Seasonal promotions.
• Grand opening support.

Marketing activities may evolve as the franchise network grows.

232. Who is responsible for marketing my outlet?

Marketing is a shared responsibility.

T-Licious focuses on building and strengthening the overall brand, while franchise partners are encouraged to actively promote their own outlet within their local market using approved marketing strategies and brand guidelines.

Successful marketing is most effective when both the franchisor and franchise partner work together.

233. Will there be a grand opening marketing campaign?

Where appropriate, T-Licious may assist franchise partners in planning and promoting their store launch.

Support may include:

• Grand opening ideas.
• Promotional campaigns.
• Social media announcements.
• Digital artwork.
• Launch-day guidance.
• Community engagement suggestions.
• Promotional materials.

The level of support may vary depending on the franchise package and location.

234. Will I receive marketing materials?

Yes.

Franchise partners may receive access to approved marketing resources such as:

• Brand logos.
• Promotional artwork.
• Social media creatives.
• Posters.
• Flyers.
• Menu displays.
• Digital templates.
• Campaign materials.

Only approved marketing materials should be used when promoting the T-Licious brand.

235. Can I create my own advertisements?

You may create local marketing content, provided it complies with T-Licious brand standards.

Where required, marketing materials should be submitted for approval before publication to ensure consistency in branding, messaging, and visual identity.

Unauthorised advertisements should not represent the T-Licious brand.

236. Can I change the logo or brand colours?

No.

The T-Licious logo, colour palette, typography, and visual identity are important brand assets that should always be used in accordance with the official Brand Guidelines.

Unauthorised alterations are not permitted.

237. Can I run local promotions?

Yes.

Local promotions may be conducted provided they:

• Align with T-Licious brand standards.
• Do not conflict with network-wide campaigns.
• Maintain product quality and pricing integrity.
• Receive prior approval where required.

Community-based marketing can be an effective way to increase local customer engagement.

238. Can I offer discounts?

Discounts should only be offered in accordance with approved promotional policies.

Unauthorised discounting may affect brand positioning, profitability, and consistency across the franchise network.

Where approval is required, promotional pricing should be discussed with T-Licious before implementation.

239. Will T-Licious manage social media?

T-Licious may operate official brand social media channels to promote the overall franchise network.

Individual franchise partners are encouraged to maintain an active local presence where appropriate while following approved branding and communication guidelines.

240. Can my outlet have its own social media pages?

Yes.

Subject to the T-Licious Social Media Policy, franchise partners may operate local social media accounts representing their approved outlet.

These accounts should:

• Use approved branding.
• Maintain professional standards.
• Share accurate information.
• Reflect the values of the T-Licious brand.

241. Will I receive social media content?

Where available, T-Licious may provide approved content such as:

• Promotional graphics.
• Product photographs.
• Seasonal campaign creatives.
• Video assets.
• Festival greetings.
• Marketing templates.
• Brand announcements.

Providing consistent content helps strengthen the brand across all locations.

242. Can I work with local influencers?

Potentially, yes.

Collaborations with local influencers or content creators may be beneficial, provided they align with the T-Licious brand image and receive any necessary approvals.

Influencer partnerships should be conducted professionally and transparently.

243. Can I sponsor local events?

Community engagement is encouraged where it aligns with the values of the T-Licious brand.

Participation in local events, educational institutions, community programmes, or charitable initiatives may help strengthen customer relationships and brand awareness.

Certain sponsorships may require prior approval.

244. Will T-Licious run seasonal campaigns?

Yes.

Throughout the year, T-Licious may introduce approved campaigns relating to:

• Festivals.
• Holidays.
• Seasonal beverages.
• New product launches.
• Limited-time offers.
• Customer appreciation initiatives.

Franchise partners may be required or encouraged to participate in selected campaigns.

245. Can I sell branded merchandise?

Only approved merchandise may be offered for sale.

If T-Licious introduces official branded products such as mugs, tumblers, apparel, gift boxes, or accessories, participating franchise partners will receive guidance regarding availability and programme requirements.

246. Can I use professional photography of my café?

Yes.

Professional photography and videography are encouraged for marketing purposes, provided they accurately represent the T-Licious brand and comply with brand guidelines.

Images should present the outlet in a clean, professional, and welcoming manner.

247. How should I respond to online customer reviews?

Customer reviews should always be handled courteously and professionally.

When responding to reviews:

• Thank customers for positive feedback.
• Acknowledge genuine concerns respectfully.
• Avoid arguments or defensive responses.
• Protect customer privacy.
• Escalate serious issues where appropriate.

Professional responses help build customer trust and strengthen the brand's reputation.

248. What if negative publicity affects my café?

If significant negative publicity or a reputational issue arises, franchise partners should notify T-Licious promptly.

Where appropriate, guidance may be provided regarding communication, customer engagement, and reputation management.

Coordinated communication helps protect both the individual outlet and the wider T-Licious brand.

249. Can I participate in national marketing campaigns?

Yes.

Franchise partners are generally expected to participate in approved network-wide marketing initiatives designed to strengthen brand awareness and customer engagement.

Participation helps present a consistent brand experience across the franchise network.

250. Why is following the T-Licious brand identity so important?

The T-Licious brand represents far more than a logo—it reflects the trust, quality, consistency, and customer experience associated with every café in the franchise network.

By using approved marketing materials, maintaining consistent visual identity, and participating in coordinated promotional initiatives, every franchise partner contributes to strengthening the reputation of the entire brand.

A strong and consistent brand benefits every T-Licious outlet by building customer recognition, confidence, and long-term loyalty.

251. Who is responsible for recruiting employees?

The franchise partner is responsible for recruiting, employing, managing, and supervising the staff required to operate their T-Licious café.

T-Licious may provide guidance on staffing requirements, job roles, and recruitment best practices, but the employment relationship remains between the franchise partner and their employees.

252. Will T-Licious help me recruit staff?

Where practical, T-Licious may provide recruitment guidance, sample job descriptions, interview recommendations, and staffing advice.

However, the final hiring decisions remain the responsibility of the franchise partner.

253. How many employees will I need?

Staffing requirements depend on several factors, including:

• Franchise format.
• Store size.
• Operating hours.
• Customer demand.
• Menu complexity.
• Delivery operations.

T-Licious may provide recommended staffing guidelines during the planning stage.

254. What positions are typically required?

Depending on the outlet format, a café may include roles such as:

• Store Manager.
• Assistant Manager.
• Barista.
• Kitchen Staff.
• Service Associate.
• Cashier.
• Cleaning Staff.
• Delivery Coordinator (where applicable).

Some employees may perform multiple responsibilities depending on operational requirements.

255. What qualities should I look for when hiring?

While experience is valuable, T-Licious places significant importance on personal qualities such as:

• Positive attitude.
• Reliability.
• Professionalism.
• Honesty.
• Customer focus.
• Willingness to learn.
• Teamwork.
• Communication skills.

Skills can often be developed through training, but attitude is fundamental.

256. Is café experience mandatory when hiring staff?

Not necessarily.

Many successful employees begin with little or no café experience.

Individuals who demonstrate a strong work ethic, enthusiasm, and a willingness to learn can often become valuable members of the team through proper training and supervision.

257. Will new employees require training?

Yes.

Every employee should receive appropriate training before independently performing operational duties.

Training should cover:

• Customer service.
• Food safety.
• Hygiene.
• Product preparation.
• Equipment operation.
• POS usage.
• Cleaning procedures.
• Workplace safety.
• Brand standards.

258. Who is responsible for employee salaries and benefits?

The franchise partner is solely responsible for:

• Salaries and wages.
• Statutory benefits.
• Payroll administration.
• Tax deductions.
• Employee insurance (where applicable).
• Compliance with employment laws.

Employees are not employed by T-Licious.

259. Should employees have written employment agreements?

Yes.

T-Licious recommends that all employees receive appropriate written employment documentation in accordance with applicable labour laws.

Proper documentation helps establish clear expectations regarding:

• Job responsibilities.
• Working hours.
• Compensation.
• Leave.
• Confidentiality.
• Workplace conduct.

260. Are uniforms mandatory?

Yes.

Employees should wear approved T-Licious uniforms while on duty unless otherwise authorised.

Consistent uniforms help reinforce:

• Brand identity.
• Professional appearance.
• Customer confidence.
• Team unity.

Uniform standards may be updated from time to time.

261. Are grooming standards required?

Yes.

Employees should maintain a clean, neat, and professional appearance while representing the T-Licious brand.

This generally includes:

• Personal hygiene.
• Clean uniforms.
• Proper hair management.
• Trimmed nails.
• Minimal jewellery where appropriate.
• Compliance with food safety requirements.

Professional presentation contributes to customer confidence.

262. How should employee schedules be managed?

Work schedules should be planned to ensure adequate staffing during operating hours while complying with applicable employment laws.

Scheduling should consider:

• Peak customer periods.
• Employee availability.
• Skill mix.
• Labour efficiency.
• Business demand.

263. How should employee performance be managed?

Regular performance discussions help employees understand expectations and identify opportunities for improvement.

Performance may be evaluated using factors such as:

• Customer service.
• Product quality.
• Attendance.
• Teamwork.
• Hygiene compliance.
• Operational accuracy.
• Professional conduct.

Constructive feedback supports employee development.

264. How should workplace misconduct be handled?

Misconduct should be addressed promptly, fairly, and consistently.

Depending on the circumstances, appropriate action may include:

• Coaching.
• Verbal counselling.
• Written warnings.
• Additional training.
• Disciplinary action.
• Termination where justified.

All actions should comply with applicable employment laws.

265. What should I do if an employee repeatedly arrives late or is absent?

Attendance expectations should be clearly communicated during onboarding.

Where attendance concerns arise, franchise partners should:

• Discuss the issue with the employee.
• Understand the underlying cause.
• Maintain attendance records.
• Apply workplace policies consistently.
• Take appropriate corrective action where necessary.

Reliable attendance is essential for maintaining operational efficiency.

266. How can I retain good employees?

Employee retention is supported by creating a positive workplace culture.

Successful practices often include:

• Respectful leadership.
• Fair compensation.
• Recognition of good performance.
• Career development opportunities.
• Ongoing training.
• Clear communication.
• Safe working conditions.

Retaining experienced employees helps improve service consistency and reduce recruitment costs.

267. Are employees required to keep confidential information private?

Yes.

Employees should protect confidential business information, including:

• Recipes.
• Operating procedures.
• Customer information.
• Pricing strategies.
• Business records.
• Proprietary systems.

Where appropriate, confidentiality obligations should be included within employment documentation.

268. What workplace safety responsibilities do I have?

Franchise partners are responsible for maintaining a safe working environment in accordance with applicable occupational health and safety requirements.

This includes:

• Safe equipment operation.
• Fire safety.
• Emergency procedures.
• Hazard identification.
• Staff safety training.
• First-aid preparedness.
• Accident reporting.

A safe workplace protects employees, customers, and the business.

269. What if I need to terminate an employee?

Employment decisions should always comply with applicable labour laws and documented workplace policies.

Where termination becomes necessary, franchise partners should:

• Maintain appropriate documentation.
• Follow fair procedures.
• Provide required notices where applicable.
• Conduct final payroll processing.
• Recover company property.
• Protect confidential information.

Professional handling of employment matters reduces unnecessary disputes.

270. Why is building the right team so important?

A T-Licious café is ultimately powered by its people.

Every interaction between an employee and a customer influences the customer's perception of the brand.

By recruiting carefully, training consistently, leading fairly, and maintaining high professional standards, franchise partners create a workplace where employees are motivated to deliver exceptional service.

A strong team not only improves operational performance but also builds customer loyalty, strengthens the T-Licious brand, and supports the long-term success of every franchise outlet.

271. What is the purpose of the T-Licious Quality Assurance programme?

The Quality Assurance (QA) programme is designed to help maintain consistent standards across all T-Licious outlets.

Its objectives include:

• Protecting the T-Licious brand.
• Maintaining customer satisfaction.
• Supporting food safety.
• Promoting operational consistency.
• Encouraging continuous improvement.

Quality assurance benefits both franchise partners and customers by helping ensure a reliable and enjoyable café experience.

272. Why are brand standards so important?

Customers choose T-Licious because they trust the experience associated with the brand.

Consistent brand standards help ensure that every outlet delivers:

• High-quality products.
• Professional service.
• Clean facilities.
• Consistent presentation.
• Reliable customer experiences.

Strong brand standards strengthen customer confidence and support long-term business growth.

273. Will my café be inspected?

Yes.

T-Licious may conduct periodic operational reviews, quality assessments, or compliance inspections to verify adherence to approved standards.

The purpose of these visits is to support operational excellence and identify opportunities for improvement.

274. Will inspections always be scheduled in advance?

Not necessarily.

Some reviews may be scheduled, while others may be conducted without prior notice where appropriate.

This helps assess normal day-to-day operations and encourages consistent standards at all times.

275. What areas are typically reviewed during an inspection?

Operational reviews may assess areas such as:

• Food quality.
• Beverage quality.
• Customer service.
• Cleanliness.
• Food safety.
• Equipment condition.
• Inventory management.
• Staff presentation.
• Brand compliance.
• Documentation.
• Store appearance.

The scope of each review may vary depending on operational priorities.

276. Will mystery shopper evaluations be conducted?

T-Licious may, from time to time, use mystery shoppers or customer experience assessments to evaluate service standards.

These assessments help provide valuable insights into the customer experience and identify opportunities for improvement.

277. What happens if minor issues are identified?

Where minor operational concerns are identified, T-Licious will generally communicate the findings and recommend appropriate corrective actions.

The objective is to assist franchise partners in maintaining consistently high standards rather than impose unnecessary penalties.

278. What happens if serious non-compliance is identified?

Significant or repeated non-compliance may require corrective action.

Depending on the nature of the issue, T-Licious may require:

• Immediate corrective measures.
• Additional training.
• Operational reviews.
• Follow-up inspections.
• Written action plans.
• Other measures permitted under the Franchise Agreement.

Serious issues should be addressed promptly to protect customers and the brand.

279. Will I receive feedback after inspections?

Yes.

Where appropriate, franchise partners may receive feedback summarising:

• Areas performing well.
• Opportunities for improvement.
• Recommended corrective actions.
• Suggested best practices.

Constructive feedback supports continuous operational improvement.

280. What records should my café maintain?

Franchise partners should maintain accurate business records in accordance with applicable laws and T-Licious operational requirements.

These may include:

• Sales records.
• Inventory records.
• Cleaning logs.
• Temperature logs.
• Staff training records.
• Equipment maintenance records.
• Incident reports.
• Customer complaint records.
• Regulatory licences.
• Financial records.

Good record keeping supports operational efficiency and regulatory compliance.

281. How does T-Licious monitor customer satisfaction?

Customer satisfaction may be evaluated using various sources of feedback, including:

• Customer reviews.
• Direct customer feedback.
• Survey results.
• Complaint records.
• Mystery shopper reports.
• Operational observations.

Customer feedback is an important driver of continuous improvement.

282. What if customers consistently report the same issue?

Repeated customer concerns should be investigated promptly.

Franchise partners should identify the underlying cause, implement corrective actions, and monitor results to help prevent recurrence.

Where appropriate, T-Licious may provide guidance in resolving recurring operational issues.

283. Are food safety standards monitored continuously?

Yes.

Food safety is a fundamental operational requirement.

Franchise partners are expected to maintain compliance through:

• Daily operational practices.
• Staff training.
• Temperature monitoring.
• Cleaning schedules.
• Safe food handling.
• Proper storage.
• Hygiene procedures.

Food safety should never be compromised.

284. What should I do if a government authority inspects my café?

Franchise partners should cooperate fully with authorised regulatory officials.

Where appropriate, they should:

• Provide requested documentation.
• Facilitate lawful inspections.
• Address identified issues promptly.
• Notify T-Licious of any significant regulatory findings that may affect operations or the brand.

Maintaining compliance with applicable laws is the responsibility of the franchise partner.

285. Will T-Licious update operational standards over time?

Yes.

As customer expectations, regulations, technology, and industry best practices evolve, T-Licious may update its standards, policies, and operational requirements.

Franchise partners are expected to implement approved updates within the prescribed timeframe.

286. Can franchise partners suggest improvements?

Absolutely.

Operational feedback from franchise partners is highly valued.

Suggestions relating to products, customer experience, efficiency, technology, or operations may be reviewed for possible implementation across the franchise network where they align with brand objectives.

Innovation is encouraged when it supports consistency and customer satisfaction.

287. How is consistency maintained across all T-Licious cafés?

Consistency is achieved through a combination of:

• Initial training.
• Standard Operating Procedures.
• Approved recipes.
• Quality assurance reviews.
• Technology systems.
• Ongoing franchise support.
• Operational audits.
• Continuous improvement.

These systems work together to provide customers with a familiar and dependable experience at every location.

288. Does quality assurance benefit my individual café?

Yes.

Quality assurance is intended to help franchise partners:

• Improve operational performance.
• Increase customer satisfaction.
• Reduce avoidable errors.
• Protect profitability.
• Strengthen employee performance.
• Build customer loyalty.

High standards contribute directly to long-term business success.

289. What is continuous improvement?

Continuous improvement is the ongoing process of refining products, services, systems, and operations to enhance business performance.

This may include improvements in:

• Menu offerings.
• Customer service.
• Technology.
• Marketing.
• Training.
• Equipment.
• Operational procedures.

The objective is to ensure that T-Licious remains competitive and responsive to changing customer expectations.

290. Why does T-Licious place so much emphasis on quality?

Every T-Licious café represents the reputation of the entire franchise network.

By maintaining consistently high standards in products, service, cleanliness, safety, and operational excellence, franchise partners help build lasting customer trust and strengthen the value of the T-Licious brand.

Quality is not simply an operational requirement—it is a shared commitment that benefits every franchise partner, every employee, and every customer.

291. Who is responsible for managing the finances of my café?

The franchise partner is responsible for the financial management of their business.

This includes, among other things:

• Maintaining accurate financial records.
• Managing cash flow.
• Paying suppliers.
• Meeting statutory obligations.
• Monitoring profitability.
• Preparing for taxes.
• Ensuring timely payment of franchise-related fees where applicable.

T-Licious may provide operational guidance and reporting tools, but financial management remains the responsibility of the franchise partner.

292. Will I receive financial reports?

Yes.

Where supported by the approved technology platform, franchise partners may access reports such as:

• Daily sales summaries.
• Product-wise sales.
• Inventory reports.
• Payment reconciliation.
• Sales trends.
• Employee sales performance.
• Gross sales reports.

These reports are intended to support informed business decisions.

293. Why is daily cash reconciliation important?

Daily reconciliation helps ensure that recorded sales accurately match the cash and electronic payments received.

Regular reconciliation assists in:

• Detecting errors.
• Identifying discrepancies.
• Reducing financial losses.
• Improving accountability.
• Maintaining accurate records.

It is recommended that reconciliation be completed at the close of each business day.

294. Should I maintain proper bookkeeping records?

Yes.

Accurate bookkeeping is essential for:

• Financial reporting.
• Tax compliance.
• Business planning.
• Loan applications.
• Performance analysis.
• Audit readiness.

Franchise partners are encouraged to maintain complete and organised financial records throughout the year.

295. Do I need an accountant?

While not mandatory, engaging a qualified accountant or accounting professional is strongly recommended.

Professional assistance can help with:

• Bookkeeping.
• Tax compliance.
• Financial statements.
• Payroll administration.
• Regulatory filings.
• Business planning.

Professional advice can contribute to stronger financial management.

296. Will T-Licious guarantee my profits?

No.

Like any business, financial performance depends on many factors, including:

• Location.
• Customer demand.
• Operational efficiency.
• Cost management.
• Marketing efforts.
• Staff performance.
• Local competition.
• Economic conditions.

While T-Licious provides a proven business system and ongoing support, no guarantee of sales, revenue, or profitability can be made.

297. What financial information should I monitor regularly?

Franchise partners should regularly monitor key business metrics such as:

• Gross sales.
• Cost of goods sold (COGS).
• Labour costs.
• Operating expenses.
• Gross profit.
• Net profit.
• Inventory value.
• Cash flow.
• Average transaction value.
• Customer count.

Regular review of these indicators supports informed decision-making.

298. What is cash flow, and why is it important?

Cash flow refers to the movement of money into and out of the business.

A profitable business can still experience difficulties if it does not have sufficient cash available to meet its financial obligations.

Good cash flow management helps ensure that the business can pay:

• Suppliers.
• Employees.
• Rent.
• Utilities.
• Taxes.
• Loan repayments.
• Other operating expenses.

299. How can I control food costs?

Food cost control begins with disciplined operational practices.

Recommended measures include:

• Following standard recipes.
• Maintaining portion control.
• Monitoring inventory.
• Using FIFO.
• Reducing wastage.
• Purchasing from approved suppliers.
• Recording spoilage.
• Conducting regular stock counts.

Controlling food costs contributes directly to profitability.

300. How can I manage labour costs effectively?

Labour should be scheduled efficiently while maintaining excellent customer service.

Effective labour management includes:

• Planning staff rosters carefully.
• Matching staffing levels to demand.
• Cross-training employees.
• Monitoring overtime.
• Improving productivity.
• Reducing unnecessary idle time.

The objective is to balance customer service with responsible labour expenditure.

301. Will I be required to pay royalties?

If royalties or other recurring franchise fees apply, they will be clearly specified in the Franchise Agreement and related disclosure documents.

Franchise partners should ensure that such payments are made in accordance with the agreed terms.

302. Is there a marketing or advertising fund contribution?

Where a network-wide marketing or brand development fund exists, the applicable contribution requirements will be outlined in the Franchise Agreement or related documentation.

These contributions may support initiatives intended to strengthen the T-Licious brand and benefit the franchise network.

303. What taxes am I responsible for?

Franchise partners are responsible for complying with all applicable tax laws and statutory obligations relevant to their business.

Depending on jurisdiction, this may include:

• GST or equivalent indirect taxes.
• Income tax.
• Employee-related statutory deductions.
• Local business taxes.
• Other regulatory filings.

Professional tax advice is recommended.

304. Will T-Licious review my business performance?

Yes.

Where appropriate, T-Licious may periodically review operational and financial performance indicators to help identify opportunities for improvement.

These discussions are intended to support franchise partners through constructive analysis and operational guidance.

305. What are Key Performance Indicators (KPIs)?

KPIs are measurable indicators used to evaluate business performance.

Examples include:

• Daily sales.
• Monthly revenue.
• Average transaction value.
• Customer footfall.
• Gross margin.
• Labour cost percentage.
• Food cost percentage.
• Customer satisfaction.
• Inventory variance.
• Repeat customer rate.

Monitoring KPIs helps franchise partners make informed operational decisions.

306. How can I improve profitability?

Profitability is generally improved through disciplined management rather than simply increasing prices.

Strategies may include:

• Delivering excellent customer service.
• Increasing repeat customers.
• Controlling inventory.
• Reducing waste.
• Managing labour efficiently.
• Monitoring expenses.
• Promoting higher-margin products.
• Maintaining operational consistency.

Continuous improvement across multiple areas often produces the best long-term results.

307. How can I reduce the risk of fraud or financial loss?

Franchise partners should establish appropriate internal controls, including:

• Segregation of duties where practical.
• Daily cash reconciliation.
• Inventory verification.
• Password protection.
• Restricted system access.
• Approval procedures.
• CCTV monitoring where appropriate.
• Regular financial reviews.

Strong internal controls help safeguard business assets.

308. Will my financial records be audited?

Depending on legal requirements, financing arrangements, or the terms of the Franchise Agreement, financial records may be subject to review or audit.

Franchise partners should maintain accurate and complete records to support transparency and compliance.

309. What should I do if my business performance declines?

If business performance declines, early action is important.

Franchise partners should:

• Review sales trends.
• Analyse customer feedback.
• Evaluate operating costs.
• Assess staffing efficiency.
• Review marketing activities.
• Identify operational issues.
• Consult with the T-Licious support team where appropriate.

Timely corrective action often helps prevent small challenges from becoming larger problems.

310. Why is financial discipline essential to long-term success?

A successful café is built not only on excellent coffee and customer service but also on sound financial management.

By maintaining accurate records, monitoring business performance, controlling costs, and making informed decisions, franchise partners place themselves in a stronger position to build a sustainable and profitable business.

Financial discipline supports business resilience, informed growth, and long-term success for both the individual franchise partner and the wider T-Licious franchise network.

311. How long does a T-Licious Franchise Agreement last?

The duration of the Franchise Agreement will be specified in the executed agreement between T-Licious and the franchise partner.

The agreed term will generally reflect factors such as:

• The franchise format.
• Commercial viability.
• Lease tenure.
• Long-term business planning.

Franchise partners should review the agreement carefully before signing.

312. Can I renew my franchise when the agreement expires?

Yes.

Subject to the terms of the Franchise Agreement and satisfactory compliance with franchise requirements, eligible franchise partners may be offered the opportunity to renew their franchise.

Renewal may be subject to conditions such as:

• Compliance with operational standards.
• Execution of the then-current Franchise Agreement.
• Payment of applicable renewal fees, if any.
• Completion of required upgrades or refurbishment.
• Resolution of outstanding contractual obligations.

313. Will I need to renovate my café before renewal?

Possibly.

To maintain a modern and consistent brand image, T-Licious may require certain refurbishments, equipment upgrades, or branding improvements before approving a renewal.

The extent of any required improvements will depend on the condition of the outlet and the current brand standards.

314. Can I open additional T-Licious outlets?

Yes.

Franchise partners who consistently demonstrate strong operational performance, financial responsibility, and compliance with brand standards may be considered for additional franchise opportunities.

Approval is subject to T-Licious' expansion strategy and available territories.

315. How do I qualify for a multi-unit franchise?

Multi-unit opportunities are generally considered for franchise partners who have demonstrated:

• Strong operational performance.
• Consistent compliance.
• Sound financial management.
• Effective leadership.
• Positive customer satisfaction.
• Commitment to the T-Licious brand.

Approval is granted at the discretion of T-Licious and may require additional agreements.

316. Can I relocate my café to another location?

Relocation is not automatic.

If relocation becomes necessary, the proposed site must be reviewed and approved by T-Licious before any move takes place.

The new premises must satisfy the same operational, commercial, and branding requirements applicable to any new T-Licious outlet.

317. Can I sell my franchise business?

Potentially, yes.

A franchise partner wishing to sell their business must comply with the provisions of the Franchise Agreement.

Any proposed purchaser will typically be required to:

• Meet T-Licious qualification criteria.
• Complete the approval process.
• Execute the required franchise documentation.
• Complete any required training.

The sale cannot be completed without the necessary approvals where required under the Franchise Agreement.

318. Can I transfer ownership to a family member?

Requests to transfer ownership to a family member may be considered.

However, the proposed new owner will generally be required to satisfy T-Licious' approval requirements and complete any necessary onboarding before the transfer becomes effective.

319. What happens if I wish to retire?

Franchise partners planning retirement are encouraged to begin succession planning well in advance.

Depending on the circumstances, options may include:

• Renewal followed by transfer.
• Sale of the business.
• Approved family succession.
• Other arrangements permitted under the Franchise Agreement.

Early planning helps ensure a smooth transition.

320. What happens if I need to close my café temporarily?

Temporary closures should only occur in accordance with the Franchise Agreement and after notifying T-Licious where required.

Closures may arise due to:

• Renovations.
• Safety concerns.
• Government orders.
• Utility failures.
• Exceptional circumstances.

Franchise partners should communicate promptly and follow any operational guidance provided.

321. Can I permanently close my café whenever I choose?

Permanent closure of a franchised outlet is governed by the Franchise Agreement.

Franchise partners should consult T-Licious before making any decision to permanently cease operations to ensure that contractual obligations are properly addressed.

322. What happens if I breach the Franchise Agreement?

Where a breach occurs, T-Licious will generally follow the procedures outlined in the Franchise Agreement.

Depending on the nature of the breach, this may include:

• Notification of the issue.
• Opportunity to remedy the breach, where applicable.
• Additional guidance or training.
• Corrective action requirements.
• Other contractual remedies.

The objective is to resolve issues fairly while protecting the interests of the franchise network.

323. Can my franchise be terminated?

Yes.

The Franchise Agreement sets out the circumstances under which either party may terminate the franchise relationship.

Termination may occur in situations including, but not limited to:

• Serious contractual breaches.
• Persistent non-compliance.
• Insolvency where applicable.
• Mutual agreement.
• Expiry without renewal.
• Other grounds specified in the agreement.

324. What happens after the franchise ends?

Following termination or expiry, franchise partners must comply with the post-termination obligations set out in the Franchise Agreement.

These obligations may include:

• Ceasing use of the T-Licious brand.
• Returning confidential materials.
• Discontinuing use of proprietary systems.
• Settling outstanding financial obligations.
• Removing branded signage.
• Complying with applicable post-termination restrictions.

325. What happens to the T-Licious branding after termination?

Once the franchise relationship ends, the former franchise partner must immediately discontinue use of all T-Licious intellectual property, including:

• Trade names.
• Logos.
• Signage.
• Uniforms.
• Marketing materials.
• Digital branding.
• Proprietary systems.

Continued unauthorised use is not permitted.

326. Must confidential information be returned?

Yes.

Upon termination or expiry, franchise partners must return or otherwise deal with confidential manuals, operational documents, recipes, training materials, software access, and other proprietary information as required by the Franchise Agreement.

Confidentiality obligations continue even after the franchise relationship ends.

327. Are there post-termination restrictions?

The Franchise Agreement may contain reasonable post-termination obligations intended to protect the legitimate business interests and intellectual property of T-Licious.

Franchise partners should review these provisions carefully and seek independent legal advice before signing the agreement.

328. What if I want to return to the T-Licious network in the future?

Former franchise partners wishing to rejoin the franchise network may submit a fresh application.

Any future opportunity will be evaluated based on the circumstances at that time, including previous compliance history, current business requirements, and available locations.

Approval is entirely at the discretion of T-Licious.

329. What opportunities exist for long-term growth within T-Licious?

T-Licious seeks to build lasting relationships with franchise partners who consistently uphold the brand's values and operational standards.

As the franchise network grows, opportunities may include:

• Additional outlets.
• Multi-unit ownership.
• Area development opportunities.
• Pilot programmes.
• Advisory participation.
• Mentoring new franchise partners.
• Collaboration on future initiatives.

These opportunities are based on merit, performance, and strategic business requirements.

330. What is T-Licious' long-term vision for its franchise partners?

T-Licious aims to build more than a network of cafés—we aim to build a community of successful business owners united by shared values, operational excellence, and a commitment to exceptional customer experiences.

We believe that long-term success is achieved through partnership, transparency, innovation, and continuous improvement. By working together, franchise partners and T-Licious can create sustainable businesses that strengthen local communities while contributing to the growth and reputation of the T-Licious brand for years to come.

331. Who should I contact if I have a question about my franchise?

Franchise partners should first refer to the relevant T-Licious operational manuals, SOPs, policies, and training materials.

If additional assistance is required, enquiries may be directed through the official Franchise Support channels designated by T-Licious.

Using the appropriate support channel helps ensure that enquiries are resolved efficiently.

332. How do I update my contact details?

Franchise partners should promptly notify T-Licious of any changes to:

• Business address.
• Postal address.
• Email address.
• Telephone number.
• Emergency contact details.
• Authorised representatives.
• Banking information where required.

Keeping records current helps ensure uninterrupted communication.

333. Where can I access the latest franchise documents?

Approved franchise documentation may be made available through authorised channels designated by T-Licious.

These may include:

• SOP manuals.
• Operations manuals.
• Marketing guidelines.
• Brand standards.
• Policy updates.
• Approved forms.
• Training resources.

Franchise partners should always ensure they are using the latest approved versions.

334. How will I know when operational policies change?

Where operational policies, manuals, or procedures are updated, T-Licious will communicate relevant changes through official communication channels.

Franchise partners are expected to review and implement approved updates within the required timeframe.

335. Which version of the manuals should I follow?

Only the most recent approved version issued by T-Licious should be followed.

Previous versions should not be relied upon once they have been superseded unless expressly authorised.

336. Will T-Licious continue supporting me after my café opens?

Yes.

Support continues throughout the franchise relationship and may include:

• Operational guidance.
• Training updates.
• Marketing support.
• Product launches.
• Technology assistance.
• Quality assurance.
• Business reviews.
• Continuous improvement initiatives.

The nature of support may evolve as the franchise network grows.

337. What if I cannot find an answer in the manuals?

If an answer cannot be located within the available documentation, franchise partners should contact the appropriate T-Licious support team.

Seeking clarification before taking action is often preferable to making assumptions that may affect operations.

338. Are verbal instructions from employees considered official?

No.

Only instructions issued through authorised representatives or official T-Licious communication channels should be treated as binding operational guidance.

Where uncertainty exists, written confirmation should be requested.

339. How should confidential information be protected?

Franchise partners should safeguard confidential information relating to:

• Recipes.
• Business systems.
• Manuals.
• Customer information.
• Supplier information.
• Financial information.
• Technology systems.

Confidential information should only be disclosed where authorised or legally required.

340. Does this FAQ replace the Franchise Agreement?

No.

This FAQ is intended as an educational and operational reference.

Where any inconsistency exists, the executed Franchise Agreement and applicable legal documents will prevail.

341. Should I obtain independent legal advice?

Yes.

Prospective franchise partners are strongly encouraged to obtain independent legal advice before signing any legally binding documents.

Professional advice helps ensure that each party fully understands their contractual rights and obligations.

342. Should I obtain independent financial or tax advice?

Yes.

Every franchise partner's financial circumstances are unique.

Independent advice from qualified accounting, taxation, or financial professionals is recommended before making investment decisions and throughout the operation of the business.

343. Does T-Licious guarantee business success?

No.

Although T-Licious provides an established business system, training, operational guidance, and ongoing support, the success of each outlet depends on numerous factors outside the franchisor's control.

Business success ultimately depends upon the franchise partner's commitment, operational execution, financial management, customer service, market conditions, and many other variables.

344. Are financial projections guaranteed?

No.

Any examples, illustrations, or financial information provided by T-Licious are intended solely for general guidance unless expressly stated otherwise.

They should not be interpreted as guarantees of future revenue, profitability, or financial performance.

345. What happens during extraordinary events beyond anyone's control?

Unexpected events such as natural disasters, pandemics, government restrictions, utility failures, or other force majeure events may affect business operations.

The rights and obligations of both parties in such situations will be governed by the applicable Franchise Agreement and relevant laws.

346. Who owns the T-Licious intellectual property?

All trademarks, logos, branding, recipes, manuals, operational systems, proprietary technology, marketing materials, and other intellectual property remain the property of T-Licious or its licensors unless otherwise agreed in writing.

Franchise partners receive only the rights expressly granted under the Franchise Agreement.

347. How can I report unethical conduct or serious concerns?

Franchise partners are encouraged to promptly report serious concerns relating to:

• Fraud.
• Bribery.
• Corruption.
• Theft.
• Safety issues.
• Harassment.
• Significant policy breaches.
• Other serious misconduct.

Reports should be submitted through the designated T-Licious reporting channels so that appropriate action can be taken.

348. Can I suggest improvements to the franchise system?

Absolutely.

Many successful franchise improvements originate from practical experience within individual outlets.

Constructive suggestions relating to operations, products, technology, marketing, sustainability, or customer experience are welcomed and may be considered for future implementation where they support the objectives of the franchise network.

349. Where can I find commonly used franchise terms?

T-Licious may provide a glossary explaining frequently used operational and business terminology, including concepts such as:

• FIFO.
• SOP.
• POS.
• COGS.
• Gross Sales.
• Net Profit.
• Royalty.
• Franchise Fee.
• Brand Standards.
• KPI.
• Mystery Shopper.
• Leave and Licence.
• Food Safety.

A shared understanding of terminology helps improve communication across the franchise network.

350. What message would T-Licious like every franchise partner to remember?

Every successful T-Licious café is built on the same foundation:

• Integrity.
• Consistency.
• Hospitality.
• Continuous learning.
• Operational excellence.
• Respect for customers.
• Respect for employees.
• Respect for the brand.

When franchise partners, employees, suppliers, landlords, and the franchisor work together with a shared commitment to these values, they create more than successful cafés—they build lasting relationships, thriving local businesses, and a brand that customers trust.

Thank you for choosing to be part of the T-Licious family. We look forward to supporting your journey and celebrating your success for many years to come.